Review of postal services users' needs

14 January 2013

Review of user needs: deliberative research (PDF, 1.1 MB)
This is qualitative research conducted to understand the needs of residential and business postal users in relation to the universal service

Review of user needs: deliberative research fieldwork documents - residential (PDF, 819.1 KB)

Review of user needs: deliberative research fieldwork documents - business (PDF, 723.6 KB)

Review of user needs: quantitative research (PDF, 4.0 MB)
This is quantitative research conducted to understand the needs of residential and business postal users in relation to the universal service

Review of user needs: residential data tables (PDF, 3.7 MB)

Review of user needs: business data tables (PDF, 2.9 MB)

Postal services: a consumer perspective (PDF, 684.0 KB)
Qualitative research with residential and small business consumers, providing a consumer perspective on postal services