Telecommunications Market Data Update Q1 2020

22 October 2020

In the following section we highlight some of the key trends emerging this quarter from the data we collect on the UK telecommunications sector.

Fixed voice services

  • UK fixed voice service revenues totalled £1.8bn in Q1 2020, a quarter-on-quarter decrease of £78m (4.2%).
  • Access and add-on call bundles generated £1.6bn in revenue in Q1 2020, accounting for 86.8% of total fixed voice revenues.
  • Fixed-originated call volumes totalled 10.3 billion minutes in Q1 2020.
  • There were 32.4 million fixed exchange lines (including PSTN/emulated PSTN lines, ISDN channels and managed VoIP connections at the end of Q1 2020, a fall of 25k (0.1%) during the quarter.

Fixed broadband services

  • There were 27.0 million fixed broadband lines at the end of Q1 2020, a year-on-year increase of 266k (1.0%).
  • Of these lines, 15.1 million (56.2%) were classed as “Other inc. FTTx” (predominantly fibre broadband connections) a year-on-year increase of 2.6 million (21.0%) compared to Q4 2018.

Mobile services

  • Mobile telephony services generated £3.2bn in retail revenues in Q1 2020, a £141m (4.2%) decrease from a year previously.
  • Average revenue per subscriber in Q1 2020 was £12.72, with post-pay subscribers generating more revenue than pre-pay subscribers (at £16.29 and £5.50 respectively).
  • The number of active mobile subscriptions (excluding M2M) was 83.6million at the end of Q1 2020, down 0.3 million (0.4%) from a year previously. Over the same period, the number of dedicated mobile broadband subscriptions slightly decreased by 1.6%, to 4.4 million.
  • The number of outgoing mobile voice calls minutes was 44.3 billion in Q1 2020, up 4.4 billion from a year previously.
  • The number of mobile messages (including SMS and MMS) continued to decline over the same period, down 2.1 billion (12.8%) to 14.6bn.
  • Data usage continued to increase rapidly, up 257 PB (37%) to 949 PB year-on-year.

Telecommunications data revenues, volumes and market share update Q1 2020 (PDF, 487.3 KB)

Telecommunications data revenues, volumes and market share update Q1 2020 (CSV, 112.6 KB)