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Ofcom's research investigates the range of mobile options available to consumers, including different providers and opportunities for enhanced performance.
This report provides feedback on qualitative research carried out in June 2017 across all four nations of the UK, which explored the experiences and impact of poor mobile phone network coverage among residential consumers and Small and Medium Enterprise (SME) consumers of mobile phones.
Our 2016 qualitative research report focused on those who conduct the vast majority of their online activities through their smartphone - either through choice or due to external factors limiting their access to alternative devices.
In 2011 we commissioned quantitative research into mobile coverage to understand consumers' information needs and what they think about coverage checkers.
Ofcom was approached by the avionic and telecommunications sectors suggesting that we should make moves towards the provision and use of mobile services on aircraft. This 2006 paper opened the discussion.
In July 2017, Ofcom commissioned Futuresight to conduct qualitative research to better understand why consumers do not engage fully, or at all, with communications markets.
This report summarises the initial results from Ofcom’s new mobile research, which is designed to measure the consumer experience of using mobile services.
