Mobile Matters

09 September 2021

Smartphones and mobile connectivity are an essential part of daily life for millions of people across the UK. To better understand how people are using mobile services, and the experience they receive, Ofcom has analysed crowdsourced data collected between January and March 2021 from around 280,000 Android devices across the UK.

In this report, we focus on the share of connections across wireless network technologies (2G, 3G, 4G, 5G, wi-fi), the success rate for mobile connections, the response times for different mobile technologies and how people in the panel use voice and data services. We also look at how these vary by network operator and location.

2021 report

Mobile Matters 2021: using crowdsourced data to assess people's experience of using mobile networks (PDF, 2.4 MB)

Annex 1: Technical methodology (PDF, 196.3 KB)

Annex 2: Statistical methodology (PDF, 199.3 KB)

Interactive data

Previous reports