Mobile matters

10 October 2019

Ofcom has researched consumers’ behaviour and experience of using mobile services in the UK by analysing crowdsourced data collected from Android devices. The dataset was licensed to Ofcom by network benchmarking specialists P3, and contains information relating to mobile end-user experience and the performance of the networks to which people are connected.

In this report we publish findings from data collected between 1 January and 31 March 2019. We report on a range of metrics, including the share of connections across network technologies, data service availability, response time and usage patterns throughout the day, and how these vary by factors such as location, network technology, day of week and time of day.

This research is part of a wider programme of work by Ofcom to research and provide information about mobile quality of service. The data in this report relate to performance when network coverage is available from an operator, while Ofcom’s broadband and mobile checker app provides detailed information about mobile coverage from all four mobile networks across the UK.

2019 report

Mobile matters: researching people’s experience of using Android mobile services (PDF, 1.1 MB)

Materion symudol: ymchwilio i brofiad pobl o ddefnyddio gwasanaethau symudol Android (PDF, 423.2 KB)

Annex 1: Technical methodology (PDF, 179.6 KB)

Annex 2: Statistical methodology (PDF, 159.6 KB)

Interactive data