Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

1 February 2019


Investigation into Vonage Limited (‘Vonage’)
Case opened 3 April 2018
Case closed 12 December 2018

This investigation found that Vonage, a provider of VoIP telephony services had contravened General Condition 3.1(c) by failing to provide uninterrupted access to the emergency organisations.

Given that access to the emergency organisations is of utmost importance to public health and security, Ofcom expects CPs to do everything they possibly can to ensure that their customers have uninterrupted access to the emergency organisations.

Relevant legal provision(s)

General Condition 3 and Section 105A of the Communications Act 2003


Enforcement team (

Case reference CW/01216/03/18