Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
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Published: 13 March 2024
Last updated: 8 January 2025
A weekly report of complaints assessed under the Broadcasting Code.
Published: 4 March 2024
Last updated: 6 January 2025
The Broadcast and On Demand Bulletin reports on investigations into potential breaches of Ofcom’s codes and rules for TV, radio and video-on-demand programmes.
Published: 24 May 2024
Last updated: 13 December 2024
Ofcom has today opened an investigation into Royal Mail’s compliance with its quality of service performance targets during 2023/24.
Published: 12 January 2016
Last updated: 22 November 2024
•Procedures for handling complaints, investigations and sanctions on TV, radio and video-on-demand services.
Published: 11 October 2024
Last updated: 19 November 2024
We are investigating whether Gigaclear Limited (Gigaclear) failed to provide accurate and reliable caller location information to emergency organisations between January 2022 and March 2024.
Published: 5 February 2024
Last updated: 18 November 2024
The bulletin for complaints about BBC online material reports on the outcome of Ofcom’s consideration on complaints received about the BBC’s online material.
Published: 31 October 2024
Ofcom has imposed statutory sanctions on GB News Limited for breaching the special impartiality requirements in the programme People’s Forum: The Prime Minister broadcast on 12 February 2024.
Published: 26 September 2023
Last updated: 31 October 2024
Ofcom may impose a sanction if we consider that a broadcaster has seriously, deliberately, repeatedly or recklessly breached one of our requirements.
Published: 18 October 2024
Ofcom has today opened an investigation into Tismi’s compliance with its obligations under the General Conditions of Entitlement (GCs).
Published: 30 September 2024
Ofcom has opened an investigation into BRSK’s compliance with the conditions and restrictions set out in the Electronic Communications Code (Conditions and Restrictions) Regulations 2003/2533 (as amended) (‘the Regulations’).
Published: 28 June 2023
Last updated: 24 September 2024
We have investigated BTs disruption to 999 emergency call services on 25 June 2023 and have imposed a financial penalty of £17.5 million.
Published: 3 April 2023
Last updated: 16 September 2024
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
Published: 13 July 2017
Last updated: 11 September 2024
This monitoring programme monitors the arrangements of BT and Openreach.
Published: 1 May 2024
Last updated: 30 August 2024
Ofcom have opened an investigation into Fenix International Limited, the provider of VSP OnlyFans. The investigation concerns OnlyFans’ compliance with its statutory obligations under sections 368Y(3)(b) and (c), 368Z10(6), and 368Z1(2) of the Act.
Published: 14 December 2023
Last updated: 24 July 2024
We are investigating whether TikTok has failed to comply with its duties to provide information in response to a formal notice, in such a manner as specified by Ofcom.
Published: 23 January 2023
Last updated: 9 July 2024
This investigation examined the compliance of British Telecommunications Plc (BT) with its obligation to provide customers with contract information and a contract summary before they enter a contract as a result of suspected breaches by its subsidiaries EE Limited (EE) and Plusnet Plc (Plusnet).
Published: 27 June 2023
Last updated: 7 June 2024
We are investigating Openreach’s quality of service performance in the leased lines access and wholesale local access markets during 2022/23.
Published: 22 May 2024
Information about our work to enforce our rules and general laws relating to the sectors for which we are responsible.
Published: 9 November 2023
Last updated: 21 May 2024
Ofcom has opened an investigation into My Media World Ltd, in respect of the video-sharing platform (VSP) service Onevsp (previously known as Brand New Tube).
Published: 13 May 2024
Following a period of engagement, Twitch has now made significant changes to the content available on its homepage, as well as introducing a number of protection measures to stop children accessing content about gambling or sexual themes.
Published: 10 January 2023
Last updated: 1 May 2024
This enforcement programme will look at whether UK-established, adult video-sharing platforms have appropriate age assurance measures in place, to protect children from pornographic material.
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Published: 17 April 2024
Published: 8 March 2024
Our analysis of Xpanded raised concerns that some of its measures may not effectively protect underage users from this sort of material. Following a period of close engagement with Visional Media Ltd, it has made some important changes to protect under-18s from videos containing restricted material.
SoSpoilt is a platform that contains both adult and non-adult material (i.e a mixed platform). Following a period of close engagement with Ampay Ltd, it has made some important changes to protect under-18s from videos containing restricted material.
Published: 27 February 2024
Anyone who uses spectrum must comply with our rules. Find out how we approach non-compliance and the actions we may take.
Investigation into whether MintStars Ltd has failed to take and/or implement such of the measures set out in Schedule 15A of the Communications Act 2003 as are appropriate for the purposes of protecting persons under the age of 18 from videos containing restricted material.
Published: 12 December 2023
Last updated: 9 February 2024
We are investigating Virgin Media’s compliance with Ofcom rules relating to ensuring uninterrupted access to emergency organisations and treatment of vulnerable consumers.
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