Investigation into Sky’s compliance with end-of-contract notifications for pay-TV customers

9 November 2022


Investigation into Sky UK Limited
Case opened 2 December 2020
Case closed 19 August 2022

The investigation considered whether Sky has complied with the requirement to issue end-of-contract notifications to certain pay-TV customers.

Relevant legal provision(s)

General Conditions C1.21 to C1.29 (formerly C1.10 to C1.15)

Ofcom has today published a non-confidential version of the Confirmation Decision issued to Sky on 19 August 2022.

Non-confidential Confirmation Decision served on Sky (PDF, 840.9 KB)


Enforcement team (

Case reference CW/01254/03/20