New general conditions in effect

We are working to update this page to reflect the new general conditions, which took effect from 1 October 2018.

Ofcom's General Conditions

Below we provide an outline of the key aspects of the General Conditions of Entitlement and how they protect business customers.

We summarise first the requirements that benefit all business customers who have bought a phone broadband or mobile service (or are considering such a purchase). We then summarise the additional protections in place for business customers with 10 employees or fewer.

For more detail about the scope and application of the general conditions, you should refer to the full text of the general conditions (PDF, 1.3 MB) and the Ofcom policy statements issued when a general condition is made or amended.

Rights that apply to all businesses

Additional rights for businesses with ten employees or fewer

During a contract, your business may change in size, and this may affect the rules and regulations that apply to you. If your business falls below the 10 employee threshold, you may want to have a look at your contract and consider the guidance we set out.

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