Ofcom's General Conditions

Below is a summary of some of the key aspects of the General Conditions of Entitlement that protect business customers.

The first section summarises the requirements that benefit all business customers of landline, broadband or mobile services. The second section summarises additional protections that are in place for business customers with no more than 10 employees.

You should refer to the full text of the General Conditions for more detail about their scope and application. The General Conditions are amended from time to time and Ofcom issues a policy statement each time these changes are made or a new General Condition is introduced.

Rights that apply to all businesses

Rights for SME customers (a business that has less than 250 employees)

Additional rights for businesses with ten employees or fewer

During a contract, your business may change in size, and this may affect the rules and regulations that apply to you. If your business falls below the 10 employee threshold, you may want to have a look at your contract and consider the guidance we set out.

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