Statement: Ensuring the quality of TV and on-demand access services

  • Start: 13 July 2023
  • Status: Statement published
  • End: 21 September 2023

Statement published 15 April 2024

This statement sets out changes we have made to the Ofcom TV access services code (“the Code”) which sets out the statutory requirements, and the accompanying best practice guidelines (“the Guidelines”) which give recommendations on ensuring the quality and usability of access services.

The changes follow extensive engagement with user groups, industry and accessibility experts, a public consultation and large-scale qualitative research we commissioned to explore the expectations and preferences of disabled audiences.Quotes

British Sign Language (BSL) and plain English summaries of the statement are also available.

Main documents

Supporting documents

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Responder name Type
BBC (PDF File, 140.9 KB) Organisation
British Sign Language Broadcasting Trust (PDF File, 143.7 KB) Organisation
BT Group (PDF File, 415.6 KB) Organisation
Channel 4 (PDF File, 212.6 KB) Organisation
Communications Consumer Panel and ACOD (PDF File, 644.0 KB) Organisation
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