Review of the market for standalone landline telephone services

  • Start: 28 February 2017
  • Status: Statement published
  • End: 09 May 2017

Statement published 26 October 2017

This document sets out our conclusions for the market for standalone landline telephone services following our consultation in February.

We had concerns about consumers that buy landline services in a standalone contract and not as part of a bundle with other services such as broadband or pay-TV. In particular, we were concerned about consumers who do not buy fixed broadband, as the market appeared not to be serving them well. We observed that these consumers were experiencing rising prices for line rental, despite falling wholesale costs.

In our February consultation, we proposed regulated price reductions and a requirement for BT to work with us to encourage their customers to consider what better deals were available.

We have now received an offer from BT that matches our proposed regulation for voice-only consumers. Here we set out our consideration of BT’s offer.

Main documents

Supporting documents

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Responder name Type
BT (PDF File, 1.0 MB) Organisation
BT (Annex 3) (PDF File, 713.1 KB) Organisation
Communications Consumer Panel and ACOD (PDF File, 266.1 KB) Organisation
Drummond, J. (PDF File, 293.2 KB) Individual
Ellen, R. (PDF File, 289.6 KB) Individual
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