Consultation: Openreach quality of service – changes to proposals made as part of the Wholesale Fixed Telecoms Market Review

  • Start: 23 October 2020
  • Status: Closed
  • End: 04 December 2020

In January 2020, we consulted on our wholesale fixed telecoms markets review for the period April 2021 to March 2026. This included proposals on the quality of service remedies for the wholesale local access, leased lines access and inter-exchange connectivity markets, in which we provisionally identified BT as having significant market power.

This consultation sets out some proposed changes to these proposals, which we have made following responses to our January consultation, as well as changes to fault reporting practices since then, and taking into account Covid-19.

Main documents

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Responder name Type
Communication Workers Union (PDF File, 638.7 KB) Organisation
Openreach (PDF File, 891.0 KB) Organisation
Sky (PDF File, 327.0 KB) Organisation
TalkTalk (PDF File, 1.3 MB) Organisation
Verastar (PDF File, 162.1 KB) Organisation
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