Consultation: Quick, easy and reliable switching

  • Start: 03 February 2021
  • Status: Closed
  • End: 14 April 2021

People should be able to switch telecoms provider easily to take advantage of the range of services available. Easier switching allows people to shop around with confidence to find the best price and service for their needs.

Unnecessary difficulties can create barriers that prevent customers from changing providers. Effective switching is also important to support competitive investment in, and take-up of, faster and more reliable broadband.

We recently confirmed new switching rules for providers of landline, broadband and mobile services, which will come into force in December 2022. This consultation sets out proposals on the process that residential landline and broadband customers will use to switch from that date. It also proposes some limited changes to the information mobile providers must give residential customers when they want to switch.

Main documents

Supporting documents

loading icon


Responder name Type
Age UK (PDF File, 44.0 KB) Organisation
ApTap (PDF File, 121.6 KB) Organisation
Bartlett, J (PDF File, 45.4 KB) Individual
BT (PDF File, 439.5 KB) Organisation
Campbell-Smith, J (PDF File, 118.5 KB) Individual
Load more