In February 2016, we set out interim conclusions from our Strategic Review of Digital Communications where we indicated the need for the communications sector to deliver significantly better quality of service. We identified automatic compensation for consumers as one of a number of actions we would take to help to deliver this.
This document seeks views from stakeholders to help inform potential future proposals for new rules on automatic compensation. The aim of these new rules would be to protect consumers from the negative impacts that service quality problems can cause and to incentivise providers to deliver to higher standards.
Following consideration of the responses to this document, alongside other evidence and analysis, we intend to issue a detailed consultation on automatic compensation at the end of the year.