Open
The provider of www.xgroovy.com
10 September 2025
We are investigating whether the provider of www.xgroovy.com (‘Xgroovy’) has failed, or is failing, to comply with its duties under the Online Safety Act 2023 to prevent children from encountering pornographic content on its services through the use of highly effective age assurance.
We are also investigating whether Xgroovy has failed, or is failing, to comply with its duty to respond accurately to an information notice sent under the Act.
Sections 12 and 102(8) of the Online Safety Act 2023
On 19 November 2025, Ofcom expanded the scope of our investigation into the provider of www.xgroovy.com (`Xgroovy’), to include consideration of whether Xgroovy had failed to comply with the requirements of an information notice issued on 23 September 2025.
Following correspondence with Xgroovy, Ofcom did not proceed at that time with the expanded scope.
On 30 March 2026, Ofcom reissued the formal information notice to Xgroovy under section 100 of the Act, using updated contact details provided by Xgroovy. Xgroovy was required to respond to that notice by the deadline specified in the notice, but did not do so. As at the time of this announcement, Xgroovy has not provided a response to that information notice.
Ofcom has therefore expanded the scope of this investigation to include consideration of whether Xgroovy has failed, or is failing to comply with the requirements of the information notice reissued on 30 March under the Act.
On 23 September 2025, Ofcom issued a formal information notice to the provider of www.xgroovy.com (‘Xgroovy’) under section 100 of the Online Safety Act. As at the date of this announcement, we have not received a response to the information notice. Ofcom has therefore now expanded this investigation to include considering whether Xgroovy has failed, or is failing, to comply with its duty to respond accurately to an information notice sent under the Act.
On 10 September 2025, under our enforcement programme to protect children from encountering pornographic content through the use of age assurance, we opened an investigation into the provider of www.xgroovy.com.
Ofcom’s investigation will examine whether there are reasonable grounds to believe that the provider has failed, or is failing, to comply with its duties under section 12 of the Act, to prevent children from encountering pornographic content through the use of highly effective age assurance. These duties have applied since 25 July 2025.
Ofcom’s Online Safety Enforcement Guidance sets out how Ofcom will normally approach enforcement under the Act. This includes our approach to information gathering and analysis and the procedural steps we must take to fairly determine the outcome of the investigation.
We will provide an update on the investigation in due course.
CW/01318/09/25