Accessibility (Phones and broadband)

Phones-Accessibility

The importance of debt support information from providers

Published: 17 May 2024

Ofcom has recently published research that looked at the experiences of telecoms customers and the information from their telecoms provider on debt support.

Telecoms customers turning to their providers for debt advice

Published: 17 May 2024

Four in five telecoms customers who look for information about debt support turn to their provider for it, new Ofcom research indicates.

Emergency video relay: how it will work

Published: 6 March 2024

Last updated: 6 March 2024

Answers to some common questions the telecoms industry has had about the new emergency video relay service.

Emergency video relay services – consultation on additional proposals

Published: 15 August 2023

Last updated: 16 February 2024

We have today published a consultation on our proposals for providing deaf people with access to video relay services to help them make calls to the emergency services.

Frequently asked questions

Published: 31 January 2024

Frequently asked questions on the accessibility of communication services.

General Conditions of Entitlement

Published: 16 August 2023

Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services

Published: 9 August 2023

Last updated: 9 August 2023

Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services

Accessibility of communications services

Published: 8 August 2023

Accessibility for communication services are very important for all consumers and citizens, this including disabled people.

Own-initiative monitoring and enforcement programme into compliance with requirement to publicise details of services offered to end-users with disabilities.

Published: 24 July 2023

Last updated: 24 July 2023

Own-initiative monitoring and enforcement programme into compliance with requirement to publicise details of services offered to end-users with disabilities.

A summary of Ofcom's rules for phone and broadband providers

Published: 19 July 2023

Last updated: 19 July 2023

A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.

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