Frequently asked questions
Published: 4 August 2016
Last updated: 4 October 2024
Frequently asked questions on the accessibility of communication services.
A summary of Ofcom's rules for phone and broadband providers
Published: 19 July 2023
Last updated: 1 October 2024
A guide to some of Ofcom’s most important telecoms regulations, guidance and voluntary schemes – ones that every phone or broadband provider should know about.
Amendments to the General Conditions of Entitlement
Published: 15 December 2022
Last updated: 1 October 2024
Links to statements on changes to General Conditions of Entitlement.
General Conditions of Entitlement
Published: 16 August 2023
Last updated: 1 October 2024
The General Conditions of Entitlement are the regulatory conditions that all providers of electronic communications networks and services must comply with if they want to provide services in the UK.
Access and inclusion research
Published: 2 March 2023
Last updated: 30 July 2024
In this report, we present a range of data on the availability, take-up, use and affordability of communications services.
The importance of debt support information from providers
Published: 17 May 2024
Ofcom has recently published research that looked at the experiences of telecoms customers and the information from their telecoms provider on debt support.
Telecoms customers turning to their providers for debt advice
Published: 17 May 2024
Four in five telecoms customers who look for information about debt support turn to their provider for it, new Ofcom research indicates.
Emergency video relay: how it will work
Published: 6 March 2024
Answers to some common questions the telecoms industry has had about the new emergency video relay service.
Emergency video relay services – consultation on additional proposals
Published: 16 February 2021
Last updated: 16 February 2024
We have today published a consultation on our proposals for providing deaf people with access to video relay services to help them make calls to the emergency services.
Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services
Published: 21 May 2015
Last updated: 9 August 2023
Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services