Your landline is going digital: what you need to know
Published: 7 February 2024
Last updated: 26 August 2026
Landlines are moving to digital technology, often called digital landlines. This is to help make sure you continue to have a reliable home phone service.
Get help with broadband and Wi-Fi problems
Published: 13 October 2023
Last updated: 25 August 2026
Is your broadband or Wi-Fi slow, unreliable or has it stopped altogether? Here’s how to put it right, starting with the quickest, cheapest fixes.
Switching landline provider
Published: 27 February 2017
Last updated: 25 August 2026
This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.
BT’s landline-only customers
Published: 10 December 2020
Last updated: 16 March 2026
Following the expiry of existing commitments, and considerations about how best to protect BT’s landline-only customers, we have published an update.
What to do if your broadband or landline provider goes out of business
Published: 13 February 2026
Advice on what to do if your broadband or landline provider ceases trading
Choosing the best mobile, broadband and landline provider
Published: 12 April 2017
Last updated: 10 February 2026
See how the UK's main mobile, broadband and home phone providers have performed on the quality of customer service.
What is ‘line rental’? Why do I have to pay it?
Published: 13 December 2024
Britons spend only half as much time speaking on landline phones as we did five years ago. So why do most broadband customers still need to pay ‘line rental’, even if we don’t use our home phones?
General demand for information
Published: 14 August 2023
This general demand for information is addressed to each and every person who is liable to pay administrative charges under section 38 of the Act.
Experiences of moving to digital landline in the Salisbury and Mildenhall trials
Published: 20 September 2022
Last updated: 16 March 2023
We commissioned research to understand customers' experience of being moved to digital landline (or VoIP) in Salisbury and Mildenhall.
The future of fixed telephone services
Published: 22 February 2019
Last updated: 16 March 2023
In this document, we outline the changes that are taking place to the UK's telecoms networks and the roles and responsibilities of different organisations, including Ofcom.