Check if you’re in or out of contract.
When you sign up for a phone, broadband or pay-TV contract, you’re typically tied in for 12, 18 or 24 months. If you leave before your contract ends, you might have to pay an exit fee, also called an early termination charge.
If you’re out of contract, you can shop around for a new deal and you could save money by switching.
Ask your provider whether you are still in contract, or check your contract status on your provider’s website or app. If you’re in contract, watch for notifications from your provider.
Your right to know
Your provider must tell you when your contract is coming to an end and tell you about their best available deals. These are called end-of-contract notifications. If you’re already out of contract, your provider must remind you every year and update you on their best deals.
Your provider must send you this notification, by text, email or letter, between 10 and 40 days before your contract comes to an end. This information must include:
- when your contract ends;
- any notice period for leaving your provider;
- the price you’ve been paying until now, and what you’ll pay when your contract is up;
- your provider’s best deals, including any prices only available to new customers; and
- details of other contracts that you have taken as part of your bundle, including the end dates for those contracts.
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