Broadband and landline faults and problems

Are you having problems with your home phone or broadband?

Do you find your broadband service much slower than it used to be? Have you started having problems connecting, or is there a fault on your phone line?

Although no-one can guarantee an entirely fault-free service, your provider should be working hard to maintain the level of service they promised.

We know how frustrating it can be when things go wrong. If you’re having problems, this guide explains how you can get them sorted.

It includes advice to you help identify the cause of faults and report them to your provider, as well as information about what your provider should do to fix the problem, and what they should do if this takes longer than expected.

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