Mobile phone service faults and problems

04 May 2017

Are you having problems with your mobile phone? Has it started to lose signal or is it disconnecting in the middle of a call?

Although no-one can guarantee an entirely fault free service, your provider should be working hard to maintain the level of service they promised.

We know how frustrating it can be when things go wrong. If you’re having problems, this guide explains how you can get them sorted.

It includes advice on how to help identify the cause of faults and report them to your provider - as well as information about what your provider should be doing to fix the problem, and what they should do if this takes longer than expected.