Tackling nuisance calls and messages

11 May 2023

There are various different types of nuisance calls and messages, with the main ones being, live telesales calls, spam texts, automated marketing calls, abandoned and silent calls.

Ofcom has established a Memorandum of Understanding with major communications providers. This sets out a framework for voluntary co-operation on technical measures between the participating organisations, including how they will work together to achieve the common goal of reducing the impact of unlawful nuisance calls on consumers.

Nuisance Calls (Technical Measures) Memorandum of Understanding (MoU) (PDF, 128.4 KB)
Last updated 11 May 2023