Tackling nuisance calls and messages

07 March 2019

There are various different types of nuisance calls and messages, with the main ones being, live telesales calls, spam texts, automated marketing calls, abandoned and silent calls.

In January 2013, the Office of Communications (Ofcom) and the Information Commissioner’s Office (ICO) initiated a joint action plan to address the consumer harm caused by nuisance calls and messages.

Since then, Ofcom and the ICO have published regular updates to the plan, with the last one published in March 2019.

This update highlights progress made during the course of 2018 in a number of areas:

  • Taking targeted enforcement action;
  • Working with communication providers to disrupt and prevent calls;
  • Sharing intelligence with others, including international partners, and enforcement agencies with responsibility for tackling scams and fraud; and
  • Continuing to identify opportunities through joint-working with other regulators and agencies, where we can bring our respective powers together to deter and punish organisations and individuals responsible for the harm caused by nuisance calls and messages.

This update also sets out our joint priorities for 2019.

Nuisance calls and messages: Update to ICO-Ofcom joint action plan 2019 (PDF, 404.7 KB)

Negeseuon a galwadau niwsans: Diweddariad i gynllun gweithredu ar y cyd rhwng Ofcom a Swyddfa’r Comisiynydd Gwybodaeth 2019 (PDF, 425.6 KB)

Past updates

ICO and Ofcom Joint Action Plan - 2018 update (PDF, 277.0 KB)

ICO and Ofcom Joint Action Plan - 2016 update (PDF, 563.9 KB)

ICO and Ofcom Joint Action Plan - 2015 update (PDF, 239.8 KB)

ICO and Ofcom Joint Action Plan - 2014 update (PDF, 381.4 KB)

ICO and Ofcom Joint Action Plan - 2013 update