If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.
January | February | March | April | May | June | July | August | September | October | November | December
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Telecoms and pay-TV complaints publication Q3 2017 | 19 January 2018 | Data showing Ofcom complaint volumes per 100,000 subscribers. | Telecoms and pay-TV complaints data tables Q3 2017 (CSV, 15.9 KB) Telecoms and pay-TV complaints data tables Q3 2017 (PDF, 1.2 MB) |
Telecommunications data revenues, volumes and market share update Q3 2017 | 25 January 2018 | Telecommunications data revenues, volumes and market share. | Telecommunications data revenues, volumes and market share update Q3 2017 (PDF, 355.8 KB) Telecommunications data revenues, volumes and market share update Q3 2017 (CSV, 17.6 KB) |
| Consumer issues survey: Experience of nuisance calls | 31 January 2018 | Data showing data on consumer’s experience of nuisance calls. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Residential postal tracker 2017 | 28 February 2018 | Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2017, providing data on residential consumers' use of post and attitudes to postal services. | Residential postal tracker Q1-Q4 2017 tables (PDF, 1.7 MB) Residential postal tracker Q1-Q4 2017 - data (CSV, 21.1 MB) Residential postal tracker 2017 - technical report (PDF, 118.9 KB) |
| Business postal tracker 2017 | 28 February 2018 | Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2017. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services. | Business postal tracker Q1-Q4 2017 tables (PDF, 15.5 MB) Business postal tracker Q1-Q4 2017 - data (CSV, 14.0 MB) Business postal tracker 2017 - technical report (PDF, 188.8 KB) |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Customer complaints research: Quality of service | 1 March 2018 | This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted. | Quality of customer service – (PDF, 1.6 MB) Quality of customer service – supplier level data tables – unweighted (PDF, 3.7 MB) |
| Customer complaints research: Reason to complain | 1 March 2018 | This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months. | Reason to complain data tables (PDF, 750.3 KB) |
| Customer satisfaction tracker | 23 March 2018 | This data is from a survey monitoring customer satisfaction in the communications market. | Customer service tracker 2018 data tables (PDF, 5.7 MB) Customer service tracker 2018 data tables (CSV, 127.4 KB) Customer service tracker 2018 data tables SPSS (ZIP, 260.0 KB) Customer service tracker 2018 questionnaire (PDF, 531.9 KB) Customer service tracker 2018 technical note (PDF, 66.3 KB) |
| PSB tracker data tables 2017 | 29 March 2018 | Public sector broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK. Note: We have applied a new weighting regime to the 2017 data to take into account large differences between responses from online and offline panellists. The previous weighting regime used ANOVA analysis to bring in line those variables which explained the most variation between panellists recruited online and face-to-face. However, this only explained part of the variance. The new weighting regime adjusts for an equal proportion of the overall variance between the two modes but is based on fewer variables. The key metric is the in the difference in the number of channels viewed by online and face-to-face panellists. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Telecoms and pay-TV complaints Q4 2017 | 18 April 2018 | Data showing Ofcom complaint volumes per 100,000 subscribers. | |
| Technology tracker half 1 2018 | 23 April 2018 | Ofcom technology tracker data tables. Ofcom is currently in the process of reviewing the Technology Tracker to ensure that it remains fit for purpose. We are proposing to make some changes to the survey including:
Ofcom will work closely with the agency which runs the Technology Tracker to minimise and mitigate disruption, wherever possible. For further information, please email market.research@ofcom.org.uk | Technology tracker H1 2017 UK full data tables (PDF, 15.4 MB) Technology tracker H1 2017 UK subset data tables (CSV, 1.3 MB) Technology tracker H1 2017 technical report (PDF, 72.9 KB) Technology tracker H1 2017 data tables (PDF, 8.4 MB) Technology tracker H1 2017 subset data tables (CSV, 651.8 KB) |
| Telecommunications data revenues, volumes and market share update Q4 2017 | 26 April 2018 | Telecommunications data revenues, volumes and market share. | |
| Cross-platform media tracker 2018 | 30 April | This set of data tables provides information onUK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Fixed broadband speeds (November 2017 data) | 1 May 2018 | Fixed broadband speeds. | |
| Fixed-line broadband performance reports | 1 May 2018 |
Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. Date of publication has moved from late February to mid-March to allow for additional data processing and quality assurance. | |
| Television access services: Data reporting provision of access services for the full calendar year 2017 | Compliance with subtitling, audio description and signing quotas. | ||
| Consumer issues survey: Experience of nuisance calls | 31 May 2018 | Data showing information on consumers' experience of nuisance calls. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| News consumption in the UK | Research into news consumption across television, radio, print and online | ||
| Number of hours broadcast by public television broadcasters (within the Media Nations report) | Data showing number of hours broadcast by PSB channels. | ||
| Network compliance report | Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output. | ||
| Commercial broadcast television revenues and spend (within the Media Nations report) | Data showing revenues for the commercial TV sector in the UK. | ||
| Number of hours broadcast by the multi-channel sector (within the Media Nations report) | Data showing number of hours broadcast by the multi-channel sector. | ||
| Public service broadcasting nations and regions compliance reporting | Compliance with a range of regional quotas including originations, independent productions and average hours of weekly regional programming from the BBC, the Channel 3 licenses and S4C. | ||
| Made out of London register: Description of TV programmes produced outside London | A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London. | ||
| Commercial radio revenues (within the Media Nations Report) | Data showing revenues for the commercial radio sector in the UK. | ||
| Number of commercial radio services broadcasting (within the Media Nations Report) | Data showing number of commercial radio services. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| List of channels required to provide access services in 2018 | List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States. | ||
| Fixed broadband speeds (February 2018 data) | Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. | ||
| Children's and parents' media literacy tables | Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents. | ||
| Telecoms and pay TV complaints Q1 2018 | 18 July 2018 | Data showing Ofcom complaint volumes per 100,000 subscribers. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Post volumes and revenues (within the Communications Market Report) | Data showing total revenues and volumes for the UK addressed letter market. | ||
Telecommunications data revenues, volumes and market share update Q1 2018 | Telecommunications data revenues, volumes and market share | ||
| Residential postal tracker Q3 2017 – Q2 2018 | Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services. | ||
| Business postal tracker Q3 2017 – Q2 2018 | Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Fixed broadband speeds (May 2018 data) | Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. | ||
| Consumer issues survey: Experience of nuisance calls | This set of data tables provides information on consumer’s experience of nuisance calls. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Television access services: Report for the first six months of 2018 | Compliance with subtitling, audio description and signing quotas. | ||
| Fixed broadband speeds (August 2018 data) | Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. | ||
| Switching tracker | This is data from a survey monitoring consumer supplier switching in the communications market. | ||
| Technology tracker half 2 2018 | Ofcom technology tracker data tables. | ||
| Telecoms and pay-TV complaints Q2 2018 | 17 October 2018 | Data showing Ofcom complaint volumes per 100,000 subscribers. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| ICMR consumer research 2018 | Survey data to compare the views of consumers in the UK communications market to other nations. | ||
| Telecommunications data revenues, volumes and market share update Q2 2018 | Telecommunications data revenues, volumes and market share. | ||
| Annual Monitoring Report – post volumes and revenues | Data relating to letters, parcels and efficiency. |
| Official statistics | Date published | Content | Data |
|---|---|---|---|
| Disability consumer research | Survey tracking the access and use of communications devices and services among non-disabled and disabled consumers, and monitoring disabled consumers’ limitations and preventions of use caused by their disability. Ofcom is currently in the process of reviewing the disability research survey to ensure that it remains fit for purpose. This means that we may change existing questions and add new ones. Possible changes to the existing questionnaire include streamlining the questions to focus only on the metrics we use for the annual Access and Inclusion Report. In addition, we intend to publish the disability research data sooner than in previous years. The data should be accessible sometime between November-December 2018. We will confirm the exact date closer to the time. Ofcom will work closely with agency who runs the disability research to minimise and mitigate, where possible, disruption. For further information or to comment on our proposed change please email market.research@ofcom.org.uk by 18 April 2018. |
