Market performance

Post-performance

Conditions imposed on postal operators

Published: 7 December 2023

Last updated: 10 May 2024

Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.

Stronger protections and fairer treatment for parcel customers

Published: 18 July 2022

Last updated: 7 December 2023

Parcel firms must get better at handling complaints, Ofcom warns today, as we confirm new measures to help improve service standards in the industry.

Annual monitoring report on the postal market

Published: 7 December 2023

Last updated: 7 December 2023

We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.

Post monitoring report: Interactive data

Published: 7 December 2023

Last updated: 7 December 2023

Key data on the postal sector for the 2021-22 financial year.

Annual monitoring updates on the postal market 2020-21: Interactive data

Published: 13 December 2021

Last updated: 29 November 2023

Key data on the postal sector for the 2018-19 financial year.

Annual monitoring updates on the postal market 2019-20: Interactive data

Published: 26 November 2020

Last updated: 29 November 2023

Key data on the postal sector for the 2018-19 financial year.

AMR 2018-19 Interactive Data

Published: 19 December 2019

Last updated: 29 November 2023

Key data on the postal sector for the 2018-19 financial year.

Annual monitoring update on the postal market 2017-18 interactive data

Published: 27 November 2018

Last updated: 29 November 2023

Key data on the postal sector for the 2017-18 financial year.

AMR 2016-17 Interactive Data

Published: 23 November 2017

Last updated: 29 November 2023

Interactive data for the Annual Monitoring Report on the postal market, financial year 2016-17.

Annual Monitoring Report 2015-16: Interactive Data

Published: 30 November 2016

Last updated: 29 November 2023

This report covers five key areas: Royal Mails pricing and quality of service for residential and small business consumers; the letters market; the parcels market; the financial performance of Royal Mail's reported business; and efficiency of Royal Mail's reported business.

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