Ofcom’s role is to ensure there is a universal postal service - which means a six days a week, one price goes anywhere postal service throughout the UK
Postal services
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Complain about postal services
Get advice and find out how to complain about postal services.
Post research
Research, data and reports relating to postal services in the UK.
UK legislation relating to the postal industry
A number of Acts implemented by the UK Government are relevant to the postal industry.
Universal postal service order
The universal postal service order sets out descriptions of the services that Royal Mail needs to provide as part of the universal service.