Postal services


Complain about postal services

Any regulated postal operator providing regulated postal services must have a complaints procedure, published on its website. Find contact details and how to complain here.

Annual monitoring updates on the postal market

Our annual monitoring reports show key data and trends for the postal sector, including information on pricing, quality of service, efficiency and financial performance.


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Showing results 1-20 of 2518

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Interference and enforcement

24 April 2017

Ofcom's role in keeping the airwaves free from interference.

Investigations list

24 April 2017

If Ofcom considers that a broadcaster may have breached its codes, a condition of its licence or other regulatory requirements, it will start an investigation - this is a list of the most recent investigations opened.

Media releases

21 April 2017

Business radio

If you use a radio system for your business, you need a licence from Ofcom. Business radio users range from taxi companies and factories, to hospitals, care homes, industrial sites and transport operators.

Update on Fox/Sky proposed merger

21 April 2017

In light of the General Election, the Secretary of State, Karen Bradley, has extended the deadline for submission of the public interest report into the proposed Fox/Sky merger until 20 June.

Business radio FAQs

21 April 2017

If you use a radio system for your business then you will need a licence from Ofcom. Business radio users range from taxi companies and factories, to hospitals, care homes, industrial sites and transport operators.

How does your provider compare?

21 April 2017

We have gathered data from providers on service performance. Try our comparison tool to see how your provider compares with others.

Nick Pollard confirmed as Board Member

21 April 2017

Nick Pollard has been confirmed as non-executive member of the Ofcom Board after his term was extended to May 2018.

Research and data

Market research is important to Ofcom and many of our decisions are informed by research evidence.

Search all research and data

Search through Ofcom's research, data and reports across the communications sectors.

Main publications

20 April 2017

Ofcom publishes a range of policy and research documents across the telecoms, broadcasting and postal services markets. A list of our main publications across all of these sectors as well as the most relevant related documents is included on this page.

Opening up BT’s infrastructure for new fibre broadband

20 April 2017

Ofcom has set out detailed plans for improving access to BT’s existing telegraph poles and ‘ducts’ – the small, underground tunnels that carry telecoms cables.

Local TV broadcasters

20 April 2017

Contact details for all currently-licensed local TV broadcasters

Audience complaints

19 April 2017

Complaints assessed under the Broadcasting Code