Postal services


Complain about postal services

Any regulated postal operator providing regulated postal services must have a complaints procedure, published on its website. Find contact details and how to complain here.

Annual monitoring updates on the postal market

Our annual monitoring reports show key data and trends for the postal sector, including information on pricing, quality of service, efficiency and financial performance.


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Local TV broadcasters

  • Licensing information

25 May 2017

Contact details for all currently-licensed local TV broadcasters

https://www.ofcom.org.uk/manage-your-licence/tv-broadcast-licences/current-licensees/local-tv

Fixed terrestrial links

  • Regulation
  • Ofcom guideline
  • Licensing information

25 May 2017

Fixed Terrestrial Links or Fixed Wireless Systems (FWS) refer to terrestrial based wireless systems, operating between two or more fixed points.

https://www.ofcom.org.uk/manage-your-licence/radiocommunication-licences/fixed-terrestrial-links

Ofcom works with major broadband providers to improve the quality of coverage information available to consumers

25 May 2017

https://www.ofcom.org.uk/research-and-data/infrastructure-research/connected-nations-2016/improving-quality-coverage-information

Audience complaints

  • Regulation
  • Ofcom guideline

24 May 2017

Complaints assessed under the Broadcasting Code

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/broadcast-bulletins/audience-complaints

All closed cases

  • Regulation

24 May 2017

This section summaries the outcome of each case and gives general guidance on the approach, which we hope, will be of use to the reader. It is not an exhaustive inventory of precedent.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases

Investigation into BT’s compliance with statutory requests for information

24 May 2017

The latest change to Ofcom’s Competition and Consumer Enforcement Bulletin was made

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/all-closed-cases/cw_01192

Formats and content regulation

  • Regulation
  • Ofcom guideline
  • Licensing information

24 May 2017

Details and regulations of the rules that radio broadcasters must follow when choosing their content

https://www.ofcom.org.uk/tv-radio-and-on-demand/information-for-industry/radio-broadcasters/formats-content

Spectrum Assurance analysis of BT Openreach VDSL

  • Research

23 May 2017

This report summarises our field surveys researching the alleged interference to radio reception caused by the deployment of very high-bit-rate digital subscriber line (VDSL) technology by BT Openreach.

https://www.ofcom.org.uk/research-and-data/tv-radio-and-on-demand/radio-research/spectrum-assurance-analysis-of-bt-openreach-vdsl

Investigations list

  • Regulation
  • Ofcom guideline

22 May 2017

If Ofcom considers that a broadcaster may have breached its codes, a condition of its licence or other regulatory requirements, it will start an investigation - this is a list of the most recent investigations opened.

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/broadcast-bulletins/investigations

Business radio

  • Licensing information

If you use a radio system for your business, you need a licence from Ofcom. Business radio users range from taxi companies and factories, to hospitals, care homes, industrial sites and transport operators.

https://www.ofcom.org.uk/manage-your-licence/radiocommunication-licences/business-radio

How does UK Calling affect businesses?

  • Consumer advice

If your organisation uses a ‘non-geographic’ service number for people to contact you - that’s one beginning 08, 09 or 118 - you need to be aware of changes made in 2015 to how these numbers are charged.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling/uk-calling-for-businesses

Consultations and statements

Search and respond to open consultations or find the results of previous consultations.

https://www.ofcom.org.uk/consultations-and-statements

Media releases

19 May 2017

Ofcom's news releases listing and search

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases

Ofcom awards five new AM community radio licences

  • Media release

19 May 2017

Ofcom has today announced the award of five new community radio licences for medium wave (AM) services.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/ofcom-awards-five-new-am-community-radio-licences

‘Text-to-switch’ plans for mobile customers

  • Media release

19 May 2017

Ofcom is today proposing a package of reforms to make it quicker and easier to switch from one mobile phone provider to another.

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/text-to-switch-plans-for-mobile-customers

Spectrum

https://www.ofcom.org.uk/spectrum

Statistical release calendar 2017

  • Regulation
  • Data
  • Research

18 May 2017

Lists Ofcom's official statistics

https://www.ofcom.org.uk/research-and-data/data/statistics/stats17

Policies and guidelines

A list of Ofcom's policies and guidelines.

https://www.ofcom.org.uk/about-ofcom/policies-and-guidelines

Usability and accessibility

  • Research

18 May 2017

https://www.ofcom.org.uk/research-and-data/accessibility-research