Consultation: The future regulation of phone-paid services: Consultation on changes to General Conditions C2.11 and C2.12
Published: 25 October 2024
This consultation sets out our proposals to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.
Statement: The future regulation of phone-paid services
Published: 21 November 2023
Last updated: 25 October 2024
This Statement sets out our decisions in effect to transfer the regulatory functions of the PSA to Ofcom, including associated changes to the regulation of controlled PRS (CPRS).
How do you protect yourself from surprise mobile charges on holiday?
Published: 18 October 2024
As we approach the last half-term break of the year, many people will be thinking of squeezing in an overseas holiday to escape the autumn temperatures at home.
New roaming alerts for UK holidaymakers
Published: 1 October 2024
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new Ofcom rules that come into force today.
Statement: Mobile roaming – Strengthening customer protections
Published: 20 July 2023
Last updated: 1 October 2024
We are proposing new rules and guidance to protect mobile customers when roaming.
Customers to get clearer broadband information
Published: 16 September 2024
Consumers must be told in clear terms about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today.
Ofcom bans mid-contract price rises linked to inflation
Published: 19 July 2024
Telecoms customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom.
Statement: Prohibiting inflation-linked price rises
Published: 12 December 2023
Last updated: 19 July 2024
This consultation sets out Ofcom’s plans for new consumer price protections in telecoms, including a ban on price increases linked to uncertain future inflation.
New mobile roaming alerts for UK holidaymakers
Published: 22 March 2024
UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new rules announced today by Ofcom.
Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers
Published: 3 June 2013
Last updated: 8 March 2024
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere