Bills and charges

Ofcom bans mid-contract price rises linked to inflation

Published: 19 July 2024

Telecoms customers must be told upfront in pounds and pence about any price rises their provider includes in their contract, under new consumer protection rules announced today by Ofcom.

Statement: Prohibiting inflation-linked price rises

Published: 12 December 2023

Last updated: 19 July 2024

This consultation sets out Ofcom’s plans for new consumer price protections in telecoms, including a ban on price increases linked to uncertain future inflation.

New mobile roaming alerts for UK holidaymakers

Published: 22 March 2024

UK mobile customers will be better protected against unexpected roaming charges while using their phone abroad and at home, under new rules announced today by Ofcom.

Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers

Published: 13 March 2018

Last updated: 8 March 2024

The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made relating to BT and Everything Everywhere

British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Published: 8 March 2024

Last updated: 8 March 2024

British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services

Published: 24 July 2023

Last updated: 8 March 2024

Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services

Own initiative investigation into Plusnet plc about its compliance with metering and billing requirements.

Published: 8 March 2024

Last updated: 8 March 2024

Following consideration of information provided by Plusnet in response to Ofcom’s enquiries, Ofcom has decided to open an investigation into Plusnet’s compliance with GC 11. GC 11 places obligations upon all CPs to, amongst other things, ensure that every amount stated in a bill is accurate.

Own-initiative monitoring and enforcement programme into cancellation and termination arrangements

Published: 8 March 2024

Last updated: 8 March 2024

Own-initiative monitoring and enforcement programme into cancellation and termination arrangements

Own initiative investigation into EE about its compliance with metering and billing requirements

Published: 8 March 2024

Last updated: 8 March 2024

Whether EE has complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their usage of communication services.

Ofcom own-initiative review of the level of donor conveyance charges (DCCs)

Published: 13 March 2018

Last updated: 8 March 2024

donor conveyance charges (DCCs)

Back to top