A stack of cardboard boxes and furniture packed for removal

Moving home? Top tips for keeping connected in your new place

Published: 5 July 2023
Last updated: 5 July 2023

Hundreds of thousands of people move home every year, with many looking to set up a new start in a new area. But whether you’re buying a bigger property, searching for a slower pace of life or getting your very first place, our top tips can help you to keep connected in your new home.

UK households are relying on their phone and broadband services more than ever. We’re using over 200% more internet data a month than we were in 2016, with more people working from home and 60% of us streaming TV and films over the internet.

So, having your phone and broadband services ready to use soon after you step into your new pad is an important part of making sure your move goes as smoothly as possible. Our top tips can help keep you connected and avoid you being left struggling for a signal in your new home.

Top tips for keeping connected in your new home

  1. Check for local broadband and mobile coverage before you move

    Our broadband and mobile checker allows you to search for coverage at your new property. You’ll be able to view how coverage compares among the different mobile providers, while also checking which broadband speeds you can get from the networks available.

  2. Consider switching so you’re with the best provider for your needs

    You might decide it’s time to switch provider. Mobile customers can now switch networks after sending a simple text. If you’re changing broadband provider, you’ll need to cancel your current contract and arrange a start date for your new service in time for when you move. Remember to check if your current network is available where you’re moving to.

  3. Follow our Stay Connected tips

    Once you’re in your new home, you can follow our Stay Connected tips to make sure you’re getting the most out of your phone and broadband services – vital for working from home, streaming your favourite shows and keeping in touch with your loved ones.

There are also steps you can take if you are having problems with your phone or internet connection once in your new home. If you do need further help, please contact your provider in the first instance.

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