Service quality

Phones-service quality

Mobile coverage data availability

Published: 18 July 2024

Last updated: 18 July 2024

Communications Market Report 2024: Interactive data

Published: 18 July 2024

Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties.

The Communications Market 2024

Published: 18 July 2024

Our Communications Market Report (CMR) provides data and commentary on key market developments in the UK communications sector.

Communications Market Report 2024

Published: 18 July 2024

Last updated: 18 July 2024

ADR schemes' performance

Published: 26 January 2024

Last updated: 16 July 2024

Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.

Investigation into BT’s compliance with Contract Information and Contract Summary requirements

Published: 9 July 2024

Last updated: 9 July 2024

Non-confidential Confirmation Decision served on British Telecommunications Plc (BT) on 22 May 2024.

Investigation into BT’s provision of contract information and a contract summary

Published: 23 January 2023

Last updated: 9 July 2024

This investigation examined the compliance of British Telecommunications Plc (BT) with its obligation to provide customers with contract information and a contract summary before they enter a contract as a result of suspected breaches by its subsidiaries EE Limited (EE) and Plusnet Plc (Plusnet).

Ofcom fines BT £2.8m for failing its EE and Plusnet customers

Published: 22 May 2024

Ofcom has today fined BT £2.8m after it failed to provide more than a million customers with clear and simple contract information before signing up to a new deal.

Helping consumers get better deals: A review of the impact of end-of-contract notifications and pricing commitments by broadband and mobile providers

Published: 14 December 2018

Last updated: 10 May 2024

We are examining the scale of any harm resulting from pricing practices in the fixed broadband market, and setting out our proposals to help consumers get better deals.

Latest telecoms and pay-TV complaints revealed

Published: 17 April 2024

Today we’ve published the latest figures for complaints we’ve received about the UK’s main landline, broadband, mobile and pay-TV providers.

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