Making a complaint and using ADR schemes

Updated: 18 March 2021

Communications providers offering services to individuals and small businesses (up to 10 employees) must be members of an Alternative Dispute Resolution (ADR) scheme.

ADR schemes act as an independent middleman between the service provider and the customer when an initial complaint cannot be resolved. More about dispute resolutions.

You can use the Ofcom ADR checker to see which provider belongs to which scheme. It is a long list so the easiest way to find your provider is to use the A-Z buttons below. You can also press the Ctrl and F keys at the same time and then type your provider's name into the search box.

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