Emergency video relay: how it will work

09 June 2022

In June 2021, we announced our decision to launch a new emergency video relay service in the UK. There have been several questions, mainly from the telecoms industry, about how the service will work. We have answered some of these questions below, and will add to them as necessary as we approach the launch date.

How can I find out more?

You can contact the Ofcom policy team via email at emergencyBSL@ofcom.org.uk

You can contact the BT team via email at 999liaison@bt.com

You can contact Sign Language Interactions via email at info@999bsl.co.uk