Statistical release calendar 2019

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

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January | February | March | April | May | June | July | August | September | October | November | December

January

Official statistics Date publishedContentData
Telecoms and pay-TV complaints publication Q3 2018  30 January 2019 Data showing Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay-TV complaints Q3 2018 (PDF, 441.1 KB)

Telecoms and pay-TV complaints Q3 2018
(CSV, 25.0 KB)

Telecommunications data revenues, volumes and market share update Q3 2018

31 January 2019 Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q3 2018
(PDF, 369.7 KB)

Telecommunications data revenues, volumes and market share update Q3 2018
(CSV, 97.6 KB)

Nuisance calls tracker (Consumer issues survey) 31 January 2019 Data showing information on consumers' experience of nuisance calls.

Nuisance calls tracker (PDF, 1.2 MB)

Nuisance calls tracker (CSV, 195.4 KB)

February

Official statistics Date publishedContentData
Residential postal tracker 2018 28 February 2019 Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2018, providing data on residential consumers' use of post and attitudes to postal services.

Residential postal tracker Q1-Q4 2018 tables (PDF, 25.8 MB)

Residential postal tracker Q1-Q4 2018 - data (CSV, 66.2 MB)

Residential postal tracker 2018 - technical report (PDF, 203.0 KB)

Business postal tracker 2018 28 February 2019

Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2018. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.

Note: Data updated on 8 August 2019 due to missing weighting data being added.

Business postal tracker Q1-Q4 2018 tables (PDF, 24.2 MB)

Business postal tracker Q1-Q4 2018 - data (CSV, 6.6 MB)

Business postal tracker 2018 - technical report (PDF, 236.2 KB)

March

Official statistics Date publishedContentData
Comparing Service Quality research 2018: complaints handling 18 March 2019

This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted.

Note: Data updated 28 March due to data on prior broadband speeds not reliable.

Complaints handling tracker 2018 total market data tables (PDF, 1.5 MB)

Complaints handling tracker 2018 total market data tables (CSV, 232.3 KB)

Complaints handling tracker 2018 supplier level data tables (unweighted) (PDF, 4.2 MB)

Complaints handling tracker 2018 supplier level data tables (unweighted) (CSV, 1.0 MB)

Complaints handling tracker 2018 respondent level data (CSV, 6.6 MB)

Complaints handling tracker 2018 respondent level data map (CSV, 122.6 KB)

Comparing Service Quality research 2018: reasons to complain 18 March 2019

This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.

Note: Data updated 4 April 2019. Data on claimed broadband speed removed due to being unreliable.

Reason to complain 2019 data tables (PDF, 443.9 KB)

Reason to complain 2019 - SPSS (SAV, 1.1 MB)

Customer satisfaction tracker 18 March 2019

This data is from a survey monitoring customer satisfaction in the communications market.

Note: Data updated 4 April 2019. Data on claimed broadband speed removed due to being unreliable.

Customer satisfaction tracker 2019 data tables (PDF, 782.5 KB)

Customer satisfaction tracker 2019 data tables (CSV, 153.2 KB)

Customer satisfaction tracker 2019 - respondent level data
(CSV, 3.0 MB)

Customer satisfaction tracker 2019 - SPSS (SAV, 1.7 MB)

Customer satisfaction tracker 2019 - Technical report (PDF, 183.3 KB)

PSB tracker 2018 29 March 2019 Public service broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK.

Note: We will be publishing the next wave of the 2019 PSB data tables in early January, rather than March, as part of our Small Screen; Big Debate programme of work.          

PSB Tracker 2018 data tables (PDF, 4.5 MB)

PSB Tracker 2018 raw data  (CSV, 2.0 MB)

PSB Tracker 2018 questionnaire (PDF, 354.8 KB)

PSB Tracker 2018 – Technical Report   (PDF, 202.1 KB)

Nuisance calls landline panel – Wave 6 29 March 2019 A diary study among UK adults with home landline phones to record all unwanted calls received during a 4 week period 14 January to 10 February 2019.

Landline nuisance calls wave 6 (PDF, 3.9 MB)

Nuisance calls data tables (PDF, 417.8 KB)

April

Official statistics Date publishedContentData
Technology tracker 2019 9 April 2019 Ofcom technology tracker data tables.

Technology Tracker 2019 UK data tables (PDF, 4.5 MB)

Technology Tracker 2019 UK CSV data tables (CSV, 1.2 MB)

Technology Tracker 2019 SUBSET data tables (PDF, 2.0 MB)

Technology Tracker 2019 SUBSET CSV data tables (CSV, 729.7 KB)

Technology Tracker 2019 - Respondent Level Data CSV (CSV, 11.1 MB)

Technology Tracker 2019 Technical Report (PDF, 527.9 KB)

Cross-platform media tracker 2018 30 April 2019 Previously called 'media tracker', this set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.

Cross-platform media tracker teen data tables 2018 (PDF, 1.3 MB)

Cross-platform media tracker teen data tables 2018 (CSV, 286.2 KB)

Cross-platform media tracker adult data tables 2018
(PDF, 9.6 MB)

Cross-platform media tracker adult data tables 2018 (CSV, 2.8 MB)

Telecoms and pay-TV complaints Q4 2018 30 April 2019 Data showing Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay-TV complaints Q4 2018 (PDF, 453.9 KB)

Telecoms and pay-TV complaints Q4 2018 (CSV, 19.4 KB)

May

Official statistics Date publishedContentData
Telecommunications data revenues, volumes and market share update Q4 2018 2 May 2019 Telecommunications data revenues, volumes and market share.

Note: We are completing our QA process and data will be published on Thursday 2 May 2019.

Telecommunications data revenues, volumes and market share update Q4 2018
(CSV, 137.0 KB)

Fixed-line broadband performance reports

8 May 2019

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

UK home broadband performance, November 2018

News consumption in the UK 9 May 2019

Research into news consumption across television, radio, print and online.

News consumption survey 2019 - respondent level CSV data (CSV, 80.9 MB)

News consumption survey 2019 - questionnaire (PDF, 417.5 KB)

News consumption survey - technical report 2019 (PDF, 164.2 KB)

News consumption survey 2019 - data tables (XLSX, 6.7 MB)

Television and on-demand access services: Data reporting provision of access services for the full calendar year 2018 31 May 2019 Compliance with subtitling, audio description and signing quotas.

2018 broadcast access services (CSV, 66.1 KB)

2018 on-demand access services (CSV, 241.5 KB)

Nuisance calls tracker (Consumer issues survey) 31 May 2019 Data showing information on consumers' experience of nuisance calls.

Consumer concerns tracker (PDF, 1.2 MB)

Consumer concerns tracker (XLSX, 858.3 KB)

June

Official statistics Date publishedContentData
BBC Performance Tracker 2018-19 26 June 2019

The BBC performance tracker provides Ofcom with an evidence base to assess audience opinions on the BBC’s performance against its delivery of four public purposes. The data tables contain the results from fieldwork period April 2018 to April 2019.

Note: this publication has been slightly delayed from 24 June due to the later delivery of data.

BBC Performance Tracker 2018-19 data (CSV, 2.8 MB)

BBC Performance Tracker 2018-19 subset data (CSV, 2.2 MB)

BBC Performance Tracker 2018-19 data tables (PDF, 13.4 MB)

BBC Performance Tracker 2018-19 subset data tables (PDF, 10.1 MB)

BBC Performance Tracker 2018-19 questionnaire (PDF, 493.1 KB)

July

Official statistics Date publishedContentData
List of channels required to provide access services in 2020 4 July 2019 List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States.

Television channels required to provide television access services in 2020 (PDF, 187.5 KB)

Number of hours broadcast by public television broadcasters (within the Communications Market Report) 4 July 2019

Data showing number of hours broadcast by PSB channels.

Note: the Communications Market Report data is also available in an interactive format.

Number of hours broadcast by public television broadcasters
(CSV, 64.5 KB)

Commercial broadcast television revenues and spend (within the Communications Market Report) 4 July 2019 Data showing revenues for the commercial TV sector in the UK.

Commercial broadcast television revenues and spend (CSV, 155.3 KB)

Number of hours broadcast by the multi-channel sector (within the Communications Market report) 4 July 2019 Data showing number of hours broadcast by the multi-channel sector.
Commercial radio revenues (within the Communications Market Report) 4 July 2019 Data showing revenues for the commercial radio sector in the UK.

Commercial radio revenues
(CSV, 4.3 KB)

Number of commercial radio services broadcasting (within the Communications Market Report) 4 July 2019 Data showing number of commercial radio services.

Number of commercial radio services broadcasting (CSV, 1.0 KB)

Community radio revenues and expenses (within the Communications Market Report) 4 July 2019 Data showing revenues for the community radio sector in the UK.

Community radio revenues and expenses (CSV, 98.3 KB)

Fixed broadband speeds (February 2019 data)

18 July 2019

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

UK home broadband performance, February 2019 - panellist data (CSV, 1008.0 KB)

Telecoms and pay TV complaints Q1 2019 23 July 2019 Data showing Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay-TV complaints Q1 2019 (PDF, 2.7 MB)

Telecoms and pay-TV complaints Q1 2019 (CSV, 20.1 KB)

Telecommunications data revenues, volumes and market share update Q1 2019

25 July 2019

Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q1 2019 (PDF, 375.6 KB)

Telecommunications data revenues, volumes and market share update Q1 2019 (CSV, 107.2 KB)

August

Official statistics Date publishedContentData
Public Service Broadcasting Network Compliance Report 5 August 2019 Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output.

Public Service Broadcasting: Annual Compliance Report 2019

Made out of London register: description of TV programmes produced outside London 5 August 2019 A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London.

Made outside London programme titles register 2018 (PDF, 783.4 KB)

Children's and parents' media literacy tables 15 August 2019 Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents.

Children's Media Use and Attitudes 2019 - Technical Report (PDF, 190.9 KB)

Children's Media Literacy Tracker 2019 - Aged 3-4 data tables (CSV) (CSV, 332.4 KB)

Children's Media Literacy Tracker 2019 - Aged 3-4 data tables (PDF) (PDF, 4.0 MB)

Children's Media Literacy Tracker 2019 - Aged 5-15 data tables (CSV) (CSV, 881.2 KB)

Children's Media Literacy Tracker 2019 - Aged 5-15 data tables (PDF) (PDF, 10.3 MB)

Residential postal tracker Q3 2018 to Q2 2019 15 August 2019 Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services.

Residential postal tracker Q3 2018 to Q2 2019 – data with code descriptions (CSV, 33.4 MB)

Residential postal tracker Q3 2018 to Q2 2019 – data values (CSV, 18.6 MB)

Residential postal tracker Q3 2018 to Q2 2019 – data tables (PDF, 26.6 MB)

Residential postal tracker Q3 2018 to Q2 2019 –technical report (PDF, 209.6 KB)

Business postal tracker Q3 2018 to Q2 2019 15 August 2019  Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.

Business postal tracker Q3 2018 to Q2 2019 – data (CSV, 5.2 MB)

Business postal tracker Q3 2018 to Q2 2019 – tables (PDF, 19.9 MB)

Business postal tracker Q3 2018 to Q2 2019 – table of contents (PDF, 186.7 KB)

Business postal tracker Q3 2018 to Q2 2019 – technical report (PDF, 241.2 KB)

September

Official statistics Date publishedContentData
Post volumes and revenues (within the Communications Market Report) 16 September 2019 Data showing total revenues and volumes for the UK addressed letter market. Post volumes and revenues (within the Communications Market Report)

Fixed broadband speeds (May 2019 data)

18 September 2019

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

UK home broadband performance, May 2019 – panellist data (CSV, 979.4 KB)

Nuisance calls tracker (Consumer issues survey) 27 September 2019 Data showing information on consumers' experience of nuisance calls.

Consumer concerns data tables (PDF, 1.0 MB)

Consumer concerns data tables (CSV, 186.8 KB)

October

Official statistics Date publishedContentData
Television and on-demand access services: Report for the first six months of 2019 30 October 2019 Compliance with subtitling, audio description and signing quotas.       

Television and on-demand programme services: Access services report – January to July 2019

Switching tracker 31 October 2019 This is data from a survey monitoring consumer supplier switching in the communications market.

Switching Tracker Technical Report 2019 (PDF, 201.2 KB)

Switching Tracker 2019 Data Tables (PDF, 2.4 MB)

Switching Tracker 2019 Data File (CSV, 8.2 MB)

Switching Tracker 2019 Questionnaire (PDF, 909.6 KB)

Telecommunications data revenues, volumes and market share update Q2 2019 31 October 2019 Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q2 2019 (CSV, 108.5 KB)

Telecommunications data revenues, volumes and market share update Q2 2019 (PDF, 475.0 KB)

November

Official statistics Date publishedContentData
Annual Monitoring Report – post volumes and revenues 8 November 2019

Data relating to letters and parcels.

Postal volumes and revenues - Annual report 2018-2019
(CSV, 4.6 KB)

Fixed broadband speeds (August 2019 data)

18 November 2019

Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.

UK home broadband performance, August 2019 –
(CSV, 912.9 KB)
Telecoms and pay-TV complaints Q2 2019 19 November 2019

Data showing Ofcom complaint volumes per 100,000 subscribers.

Note: this publication has been delayed from 24 October 2019 due to data quality issues.

Telecoms and pay-TV complaints Q2 2019 (PDF, 3.6 MB)

Telecoms and pay-TV complaints Q2 2019 (CSV, 21.2 KB)

Pricing trends for communication services in the UK 20 November 2019 Data showing trends in the pricing of communications services. Pricing trends for communication services in the UK
(CSV, 270.1 KB)

December

Official statistics Date publishedContentData
Adults’ media literacy tracker 2019 18 December 2019 Media literacy adult surveys: access, usage and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK.  

European Broadband Scorecard 2019

19 December 2019 Comparative international data on the coverage, take-up and use, price, speed and choice of broadband services.