Statistical release calendar 2019

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

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January | February | March | April | May | June | July | August | September | October | November | December

January

Official statistics Date publishedContentData
Telecoms and pay-TV complaints publication Q3 2018  30 January 2019Data showing Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay-TV complaints Q3 2018 (PDF, 726.1 KB)

Telecoms and pay-TV complaints Q3 2018
(CSV, 25.0 KB)

Telecommunications data revenues, volumes and market share update Q3 2018

31 January 2019 Telecommunications data revenues, volumes and market share.

Telecommunications data revenues, volumes and market share update Q3 2018
(PDF, 369.7 KB)

Telecommunications data revenues, volumes and market share update Q3 2018
(CSV, 97.6 KB)

Nuisance calls tracker (Consumer issues survey) 31 January 2019 Data showing information on consumers' experience of nuisance calls.

Nuisance calls tracker (PDF, 1.2 MB)

Nuisance calls tracker (CSV, 195.4 KB)

February

Official statistics Date publishedContentData
Residential postal tracker 2018 28 February 2019Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2018, providing data on residential consumers' use of post and attitudes to postal services.

Residential postal tracker Q1-Q4 2018 tables (PDF, 25.8 MB)

Residential postal tracker Q1-Q4 2018 - data (CSV, 66.2 MB)

Residential postal tracker 2018 - technical report (PDF, 203.0 KB)

Business postal tracker 2018 28 February 2019Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2018. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.

Business postal tracker Q1-Q4 2018 tables (PDF, 24.2 MB)

Business postal tracker Q1-Q4 2018 - data (CSV, 3.6 MB)

Business postal tracker 2018 - technical report (PDF, 219.4 KB)

March

Official statistics Date publishedContentData
Comparing Service Quality research 2018: complaints handling 18 March 2019

This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted.

Note: Data updated 28 March due to data on prior broadband speeds not reliable.

Complaints handling tracker 2018 total market data tables (PDF, 1.5 MB)

Complaints handling tracker 2018 total market data tables (CSV, 232.3 KB)

Complaints handling tracker 2018 supplier level data tables (unweighted) (PDF, 4.2 MB)

Complaints handling tracker 2018 supplier level data tables (unweighted) (CSV, 1.0 MB)

Complaints handling tracker 2018 respondent level data (CSV, 6.6 MB)

Complaints handling tracker 2018 respondent level data map (CSV, 122.6 KB)

Comparing Service Quality research 2018: reasons to complain 18 March 2019

This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.

Note: Data updated 4 April 2019. Data on claimed broadband speed removed due to being unreliable.

Reason to complain 2019 data tables (PDF, 443.9 KB)

Reason to complain 2019 - SPSS (SAV, 1.1 MB)

Customer satisfaction tracker 18 March 2019

This data is from a survey monitoring customer satisfaction in the communications market.

Note: Data updated 4 April 2019. Data on claimed broadband speed removed due to being unreliable.

Customer satisfaction tracker 2019 data tables (PDF, 782.5 KB)

Customer satisfaction tracker 2019 data tables (CSV, 153.2 KB)

Customer satisfaction tracker 2019 - respondent level data
(CSV, 3.0 MB)

Customer satisfaction tracker 2019 - SPSS (SAV, 1.7 MB)

Customer satisfaction tracker 2019 - Technical report (PDF, 183.3 KB)

PSB tracker 2018 29 March 2019Public service broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK.

PSB Tracker 2018 data tables (PDF, 4.5 MB)

PSB Tracker 2018 raw data  (CSV, 2.0 MB)

PSB Tracker 2018 questionnaire (PDF, 354.8 KB)

PSB Tracker 2018 – Technical Report   (PDF, 202.1 KB)

Nuisance calls landline panel - Wave 629 March 2019A diary study among UK adults with home landline phones to record all unwanted calls received during a 4 week period 14 January to 10 February 2019. Nuisance calls data tables (PDF, 417.8 KB)

April

Official statistics Date publishedContentData
Technology tracker 2019 9 April 2019Ofcom technology tracker data tables.

Technology Tracker 2019 UK data tables (PDF, 4.5 MB)

Technology Tracker 2019 UK CSV data tables
(CSV, 1.2 MB)

Technology Tracker 2019 SUBSET data tables
(PDF, 2.0 MB)

Technology Tracker 2019 SUBSET CSV data tables
(CSV, 729.7 KB)

Technology Tracker 2019 - Respondent Level Data CSV
(CSV, 11.1 MB)

Technology Tracker 2019 Technical Report (PDF, 527.9 KB)

Cross-platform media tracker 2018 30 April 2019 Previously called 'media tracker', this set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.

Cross-platform media tracker teen data tables 2018 (PDF, 1.3 MB)

Cross-platform media tracker teen data tables 2018 (CSV, 286.2 KB)

Cross-platform media tracker adult data tables 2018
(PDF, 9.6 MB)

Cross-platform media tracker adult data tables 2018 (CSV, 2.8 MB)

Telecoms and pay-TV complaints Q4 2018 30 April 2019 Data showing Ofcom complaint volumes per 100,000 subscribers. Telecoms and pay-TV complaints Q4 2018 (PDF, 437.7 KB)

Telecoms and pay-TV complaints Q4 2018 (CSV, 19.4 KB)

May

Official statistics Date publishedContentData
Telecommunications data revenues, volumes and market share update Q4 2018 2 May 2019Telecommunications data revenues, volumes and market share.

Note: We are completing our QA process and data will be published on Thursday 2 May 2019.

Telecommunications data revenues, volumes and market share update Q4 2018
(CSV, 137.0 KB)

Fixed-line broadband performance reports 8 May 2019Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.            UK home broadband performance, November 2018
News consumption in the UK9 May 2019Research into news consumption across television, radio, print and online.

News consumption survey 2019 - respondent level CSV data (CSV, 80.9 MB)

News consumption survey 2019 - questionnaire
(PDF, 417.5 KB)

News consumption survey - technical report 2019
(PDF, 164.2 KB)

News consumption survey 2019 - data tables
(XLSX, 6.7 MB)

Television and on-demand access services: Data reporting provision of access services for the full calendar year 2018 31 May 2019 Compliance with subtitling, audio description and signing quotas.  
Nuisance calls tracker (Consumer issues survey) 31 May 2019Data showing information on consumers' experience of nuisance calls. 

June

Official statistics Date publishedContentData
    

July

Official statistics Date publishedContentData
List of channels required to provide access services in 2020   List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States.  
Telecoms and pay TV complaints Q1 2019 23 July 2019 Data showing Ofcom complaint volumes per 100,000 subscribers.  
Fixed broadband speeds (February 2019 data) Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. 

Telecommunications data revenues, volumes and market share update Q1 2019

25 July 2019

Telecommunications data revenues, volumes and market share.

 
Number of hours broadcast by public television broadcasters (within the Communications Market Report)JulyData showing number of hours broadcast by PSB channels. 
Commercial broadcast television revenues and spend (within the Communications Market Report)JulyData showing revenues for the commercial TV sector in the UK. 
Number of hours broadcast by the multi-channel sector (within the Communications Market report)JulyData showing number of hours broadcast by the multi-channel sector. 
Commercial radio revenues (within the Communications Market Report)JulyData showing revenues for the commercial radio sector in the UK.  
Number of commercial radio services broadcasting (within the Communications Market Report)JulyData showing number of commercial radio services. 
Community radio revenues and expenses (within the Communications Market Report)JulyData showing revenues for the community radio sector in the UK 

August

Official statistics Date publishedContentData
Network compliance report Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output.  
Made out of London register: Description of TV programmes produced outside London A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London.  
Public service broadcasting nations and regions compliance reporting Compliance with a range of regional quotas including originations, independent productions and average hours of weekly regional programming from the BBC, the Channel 3 licenses and S4C.  
Residential postal tracker Q3 2018 to Q2 2019  Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services. 
Business postal tracker Q3 2018 to Q2 2019   Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used and attitudes to postal services.  
Children's and parents' media literacy tablesThe publication date has been moved from July due to a slightly extended fieldwork period.Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents. 

September

Official statistics Date publishedContentData
Fixed broadband speeds (May 2019 data)   Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.  
Nuisance calls tracker (Consumer issues survey)  Data showing information on consumers' experience of nuisance calls.  
Post volumes and revenues (within the Communications Market Report Data showing total revenues and volumes for the UK addressed letter market. 

October

Official statistics Date publishedContentData
Affordability of communications services research   Data which tracks and provides insights into the affordability of communications services among UK adults.  
Telecommunications data revenues, volumes and market share update Q2 2019 31 October 2019 Telecommunications data revenues, volumes and market share.  
Switching tracker  This is data from a survey monitoring consumer supplier switching in the communications market. 
Television and on-demand access services: Report for the first six months of 2019   Compliance with subtitling, audio description and signing quotas.         
Telecoms and pay-TV complaints Q2 2019 24 October 2019Data showing Ofcom complaint volumes per 100,000 subscribers. 

November

Official statistics Date publishedContentData
Annual Monitoring Report – post volumes and revenues Data relating to letters, parcels and efficiency. 
Fixed broadband speeds (August 2019 data)  Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes. 

December

Official statistics Date publishedContentData
Adults’ media literacy tracker 2019 Media literacy adult surveys: access, usage and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK. 

European Broadband Scorecard 2019

 Comparative international data on the coverage, take-up and use, price, speed and choice of broadband services.