Consumer Hub: On your side

About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services

Post

Ofcom's job is to make sure there is a universal postal service.

Spectrum

You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

TV, radio and on-demand

We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
Advice for businesses

How to make the most of communications services as a small business.

Advice for consumers

How to make the most of the services you use, and deal with problems.

Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

Licence information

If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint Ofcom deals with
- Get in touch by phone or post
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

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What are you looking to do?

mobile checker v2

Map Your Mobile

Make a complaint

Report scam calls and messages

Get help with broadband and wifi problems

Choose the right broadband for you

Switch broadband or phone provider

Stay safe online

Ofcom's consumer advice

Browse our most popular consumer advice across the areas we regulate.

Phones and broadband

Accessibility and additional support with your phone and broadband

Phone numbers and call costs

Your landline is going digital: what you need to know

Telecoms price rises – what are your rights?

Using your mobile abroad

Online safety

How Ofcom is helping children to be safer online – a guide for parents

Age checks for online safety - what you need to know

Harmful online content: how to report it and where to get help

Parents Power Up! How you can help your child stay safe while gaming online

New rules for a safer generation of children online

TV, radio and on-demand

How Ofcom deals with BBC TV, radio and on demand complaints

How Ofcom deals with TV and radio complaints

How Ofcom deals with other video-on-demand complaints

Ensuring the quality of TV and on-demand access services

Audience complaints about content on TV or radio programmes

Post

Advice to help with your postal service

Complain about postal services

View all consumer advice

Video explainers

What does Ofcom do?

How to complain

Latest news

Around 3.5 million Brits hit switch amidst cost-of-living concerns

Around three and a half million people have switched their landline or broadband provider over the last two years, with new analysis suggesting many out-of-contract customers could save over £100 in the process.

Published: 12 September 2026

Ofcom to crack down on spread of illegal intimate images and deepfakes, boosting protections for women and girls online

Online safety watchdog, Ofcom, has warned tech firms they only have weeks left to put in place measures to stop illegal intimate images and deepfakes from spreading on their platforms.

Published: 9 September 2026

UK connectivity: the next chapter

Keynote speech given by Natalie Black to the Connected Britain Event, 9 September 2026, London

Published: 9 September 2026

Porn site deploys age checks as Ofcom fines it £730,000

Ofcom has today fined an online porn provider £700,000 for not having age checks in place, and a further £30,000 for failing to respond to a legally binding information request.

Published: 4 September 2026

Ofcom accepts dispute regarding Royal Mail’s wholesale price rises

Ofcom has agreed to resolve a dispute between Royal Mail and its wholesale customers regarding increases the company is planning to make to its wholesale prices.

Published: 4 September 2026

Community Radio Fund 2026/27 open for applications

Ofcom is today inviting eligible radio stations to apply for awards from the Community Radio Fund 2026/27.

Published: 4 September 2026

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