Social tariffs


Social tariffs can provide a safety net for eligible households who might be struggling to afford their broadband or phone services.

Broadband and mobile services

The broadband and mobile markets offer customers a wide range of choice, with different deals available to suit different needs. Some providers offer social tariffs which are only available to customers who receive certain government benefits, as set out in the table below.

ProductPriceSpeedEligibility
BT Home Essentials£15 a monthAround 36 Mbit/sVarious benefits (in and out of work)
BT Home Essentials 2£20 a monthAround 67 Mbit/sVarious benefits (in and out of work)
Community Fibre£10 a month10 Mbit/sVarious benefits (in and out of work)
Hyperoptic Fair Fibre 50£15 a month50 Mbit/sVarious benefits (in and out of work)
Hyperoptic Fair Fibre 150£25 a month150 Mbit/sVarious benefits (in and out of work)
KCOM Full Fibre Flex£19.99 a month30 Mbit/sVarious benefits (in and out of work)
Virgin Media Essential Broadband£15 a month15 Mbit/sUniversal Credit
VOXI For Now£10 a month5G where availableVarious benefits (out of work)

Voice-only landline services

For voice-only landline services, BT and KCOM also provide social tariffs to eligible households – details of these are included in the BT and KCOM links above.

In addition to these tariffs, other support might be available to customers who might not be able to get online because they struggle to afford internet services. If you’re struggling to pay your mobile phone or broadband bill, you should speak to your provider as soon as possible to see how they can help.