Cheaper broadband and phone packages
Social tariffs can provide a safety net for eligible households who might be struggling to afford their broadband or phone services.
Broadband and mobile services
The broadband and mobile markets offer customers a wide range of choice, with different deals available to suit different needs. Some providers offer social tariffs which are only available to customers who receive certain government benefits, as set out in the table below.
| Product | Price | Speed | Eligibility |
|---|---|---|---|
| BT Home Essentials | £15 a month | Around 36 Mbit/s | Various benefits (in and out of work) |
| BT Home Essentials 2 | £20 a month | Around 67 Mbit/s | Various benefits (in and out of work) |
| Country Connect Social Tariff | £15 a month | 50 Mbit/s | Various benefits (in and out of work) |
| G.Network Essential Fibre Broadband | £15 a month | 50 Mbit/s | Various benefits (in and out of work) |
| Hyperoptic Fair Fibre 50 | £15 a month | 50 Mbit/s | Various benefits (in and out of work) |
| Hyperoptic Fair Fibre 150 | £25 a month | 150 Mbit/s | Various benefits (in and out of work) |
| KCOM Full Fibre Flex | £19.99 a month | 30 Mbit/s | Various benefits (in and out of work) |
| NOW Broadband Basics | £20 a month | 36 Mbit/s | Universal Credit or Pension Credit |
| Sky Broadband Basics | £20 a month | 36 Mbit/s | Universal Credit or Pension Credit |
| Virgin Media Essential Broadband | £15 a month | 15 Mbit/s | Universal Credit |
| VOXI For Now | £10 a month | 5G where available | Various benefits (in and out of work) |
Voice-only landline services
For voice-only landline services, BT and KCOM also provide social tariffs to eligible households – details of these are included in the BT and KCOM links above.
In addition to these tariffs, other support might be available to customers who might not be able to get online because they struggle to afford internet services. If you’re struggling to pay your mobile phone or broadband bill, you should speak to your provider as soon as possible to see how they can help.