Statistical release calendar 2020

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

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January

Official statistics Date publishedContentData
PSB Tracker data tables 2020 16 January 2020 Public sector broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK.

PSB Tracker 2019 data tables (PDF, 9.5 MB)

PSB Tracker 2019 raw data (CSV, 2.1 MB)

PSB Tracker 2019 questionnaire (PDF, 415.7 KB)

PSB Tracker 2019 – Technical Report  (PDF, 177.2 KB)

Telecoms and pay-TV complaints publication Q3 2019

24 January 2020

Data showing Ofcom complaint volumes per 100,000 subscribers.

 

Telecommunications data revenues, volumes and market share update Q3 2019

30 January 2020

Telecommunications data revenues, volumes and market share.

 

February

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey)

14 February 2020

This set of data tables provides information on consumer’s experience of nuisance calls  
Residential Postal Tracker 2019 February 2020 Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2019, providing data on residential consumers' use of post and attitudes to postal services  
Business postal tracker 2019 February 2020 Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2019. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services.  

March

Official statistics Date publishedContentData
Comparing Service Quality research 2019: reasons to complain March 2020 This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months.  
Customer Satisfaction Tracker March 2020 This data is from a survey monitoring customer satisfaction in the communications market.  
Comparing Service Quality research 2019: complaints handling March 2020 This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint.  
Nuisance Calls Landline Panel March 2020 A diary study among UK adults with home landline phones to record all unwanted calls personally received on their home landline phone across a four week period (last wave  14th January to 10th February 2019)  

April

Official statistics Date publishedContentData
Internet users' experience of harm online April 2020 The set of data tables containing the results from the surveys used to interview adults and children who use the internet about their concerns about and reported experiences of online harms.  
Technology Tracker 2020 April 2020 Ofcom Technology Tracker data tables  
Telecoms and Pay TV Complaints Publication Q4 2019 April 2020 Data showing Ofcom complaint volumes per 100,000 subscribers  
Telecommunications data revenues, volumes and market share update Q4 2019 April 2020 Telecommunications data revenues, volumes and market share  
Cross Media Tracker 2019 April 2020 This set of data tables provides information on UK adults’ attitudes and opinions towards television and radio broadcasting, and related areas such as news consumption and privacy.  

May

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey) May 2020 This set of data tables provides information on consumer’s experience of nuisance calls  
Television and On-Demand Access Services: Data reporting provision of access services for the full calendar year 2019 May 2020 Compliance with subtitling, audio description and signing quotas  
Fixed-line broadband performance reports May 2020 Fixed broadband speeds. Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.  
News consumption in the UK May 2020 Research into news consumption across television, radio, print and online.
Ofcom has reviewed the News Survey this year in order to ensure that it remains fit for purpose.
 

June

Official statistics Date publishedContentData
News consumption in the UK - Kids survey June 2020 Research into news consumption across television, radio, print and online amongst children aged 12-15.  
BBC Performance Tracker 2019/20 June 2020 The BBC performance tracker provides Ofcom with an evidence base to assess audience opinions on the BBC’s performance against its delivery of four public purposes. The data tables contain the results from fieldwork period April 2019 to March 2020.  

July

Official statistics Date publishedContentData
Children's and Parent's Media Literacy Tables July 2020 Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents.  
Telecoms data (within the Communications Market Report) July 2020 Data showing annual revenues, volumes and subscribers for the telecoms sector in the UK.  
Number of hours broadcast by public television broadcasters (within the Communications Market Report) July 2020 Data showing number of hours broadcast by PSB channels  
Commercial radio revenues (within the Communications Market Report) July 2020 Data showing revenues for the commercial radio sector in the UK  
Community radio revenues and expenses (with the Communications Market Report) July 2020 Data showing revenues for the community radio sector in the UK.  
Number of commercial radio services broadcasting (within the Communications Market Report) July 2020 Data showing number of commercial radio services  
Commercial broadcast television revenues and spend (within the Communications Market Report) July 2020 Data showing revenues for the commercial TV sector in the UK  
Number of hours broadcast by the multi-channel sector (within the Communications Market Report) July 2020 Data showing Number of hours broadcast by the multi channel sector  
Telecoms and Pay TV Complaints Publication Q1 2020 July 2020 Data showing Ofcom complaint volumes per 100,000 subscribers  
Telecommunications data revenues, volumes and market share update Q1 2020 July 2020 Telecommunications data revenues, volumes and market share  
List of channels required to provide access services in 2021 July 2020 List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States.  

August

Official statistics Date publishedContentData
Public Service Broadcasting Network Compliance Report August 2020 Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output  
Made out of London Register: description of TV programmes produced outside London August 2020 A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London  
Residential Postal Tracker Q3 2019 - Q2 2020 August 2020 Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services  
Business Postal Tracker Q3 2019 to Q2 2020 August 2020 Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services.  

September

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey) September 2020 This set of data tables provides information on consumer’s experience of nuisance calls  
Disabled consumers' access and use of communications services and devices 2020 September 2020 Data which tracks and provides insights into the levels of access and use of communications services and devices among disabled consumers  
Post volumes and revenues (within the Communications Market Report) September 2020 Data relating to letters and parcels volumes and revenues.  

October

Official statistics Date publishedContentData
Affordability of Communication Services Research October 2020 Data which tracks and provides insights into the affordability of communications services among UK adults  
Switching Tracker October 2020 This is data from a survey monitoring consumer supplier switching and engagement in the communications market  
Television and on-demand access services: Report for the first six months of 2020 October 2020 Compliance with subtitling, audio description and signing quotas  
Telecoms and Pay TV Complaints Publication Q2 2020 October 2020 Data showing Ofcom complaint volumes per 100,000 subscribers  
Telecommunications data revenues, volumes and market share update Q2 2020 October 2020 Telecommunications data revenues, volumes and market share  

November

Official statistics Date publishedContentData
Pricing trends for communication services in the UK November 2020 Report outlining trends in the pricing of residential communications services and the implications of these for consumers and Ofcom's policy considerations  
Annual Monitoring Report - Post volumes and revenues November 2020 Data relating to letters and parcels volumes and revenues.  

December

Official statistics Date publishedContentData
Adults Media Literacy Tracker 2020 December 2020 Media literacy - adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK