Statistical release calendar 2020

If you wish to discuss or ask about any of these publications, please contact market.research@ofcom.org.uk. This email account will be checked once per day.

Update 3 April – data collection and the coronavirus

Due to the ongoing situation surrounding the COVID19 pandemic and current guidelines that are in place, Ofcom has made the decision to suspend all face-to-face fieldwork to protect the safety of everyone involved. Where possible we have made alternative arrangements to continue data collection. However, Ofcom has a duty to ensure our research is representative of the UK population, so some publications will need to be delayed. Ofcom has also adapted its data gathering and release practices to accommodate business critical work and logistical issues surrounding data collection. Therefore, in line with guidance from the Office for Statistics Regulation, the decision has been made to postpone certain publications. We will keep users updated on the release dates for specific publications via this page.

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JanuaryFebruaryMarchAprilMayJuneJulyAugustSeptemberOctoberNovemberDecember

January

Official statistics Date publishedContentData
PSB Tracker data tables 2020 16 January 2020 Public sector broadcasting tracking survey: attitudes, satisfaction with provision and importance of characteristics associated with PSB provision in the UK.

PSB Tracker 2019 data tables (PDF, 9.5 MB)

PSB Tracker 2019 raw data (CSV, 2.1 MB)

PSB Tracker 2019 questionnaire (PDF, 415.7 KB)

PSB Tracker 2019 – Technical Report  (PDF, 177.2 KB)

Telecoms and pay-TV complaints publication Q3 2019

24 January 2020

Data showing Ofcom complaint volumes per 100,000 subscribers.

Telecoms and pay-TV complaints Q3 2019 (PDF, 2.6 MB)

Telecoms and pay-TV complaints Q3 2019 (CSV, 26.6 KB)

Telecommunications data revenues, volumes and market share update Q3 2019

30 January 2020

Telecommunications data revenues, volumes and market share.

Note: From Q4 2019 we are going to stop collecting data on new connections from mobile operators and remove this metric from the quarterly Telecoms Data Updates. This is because Ofcom does not use these data. Instead net additions information, which is published in operators’ financial results and can be calculated from Ofcom’s published subscriptions data, is more frequently used to measure market growth.

If this change would affect your work, please email Market.Research@ofcom.org.uk by 13 February 2020.

Telecommunications data revenues, volumes and market share update Q3 2019 (PDF, 521.2 KB)

Telecommunications data revenues, volumes and market share update Q3 2019 (CSV, 110.6 KB)

February

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey)

14 February 2020

This set of data tables provides information on consumer’s experience of nuisance calls

Nuisance calls tracker (PDF, 839.4 KB)

Nuisance calls tracker (CSV, 187.5 KB)

Residential Postal Tracker 2019 17 February 2020 Dataset of the residential postal tracking survey conducted in Q1, Q2, Q3 and Q4 2019, providing data on residential consumers' use of post and attitudes to postal services

Residential postal tracker Q1-Q4 2019 table (PDF, 14.5 MB)

Residential postal tracker Q1-Q4 2019 - data (CSV, 18.4 MB)

Residential postal tracker 2019 - technical report (PDF, 204.7 KB)

Business Postal Tracker 2019 17 February 2020 Dataset of the postal tracking survey of UK SMEs conducted in Q1, Q2, Q3 and Q4 2019. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services.

Business postal tracker Q1-Q4 2019 tables
(PDF, 14.3 MB)

Business postal tracker Q1-Q4 2019 - data (CSV, 5.1 MB)

Business postal tracker 2019 – Table of Contents for Annual tables (PDF, 283.2 KB)

Business postal tracker 2019 - Technical report (DOCX, 203.0 KB)

March

Official statistics Date publishedContentData
Comparing Service Quality research 2019: reasons to complain 25 March 2020 This set of data tables contains the results from face to face omnibus survey which asked customers whether they have had reason to complain to their communications provider/s in the last 12 months. 

Reasons to complain tracker 2019: data tables (PDF, 658.9 KB)

Reasons to complain tracker 2019: SPSS file (SAV, 1.5 MB)

Customer Satisfaction Tracker 25 March 2020 This data is from a survey monitoring customer satisfaction in the communications market.

Customer satisfaction tracker 2020: data tables - PDF (PDF, 888.4 KB)

Customer satisfaction tracker 2020: data tables - CSV (CSV, 181.2 KB)

Customer satisfaction tracker 2020: technical report (PDF, 192.5 KB)

Comparing Service Quality research 2019: complaints handling 31 March 2020

This set of data tables contains the results from an online survey which was used to interview customers who had made contact with their provider with a complaint six months prior to the interview. It explores reason for and satisfaction with the providers handling of the complaint. Please note: total market data is weighted and provider level data is unweighted.

Complaints handling tracker 2019: total market data tables (PDF, 2.1 MB)

Complaints handling tracker 2019: total level data tables (CSV, 255.8 KB)

Complaints handling tracker 2019: supplier level data tables (PDF, 4.9 MB)

Complaints handling tracker 2019: supplier level data tables (CSV, 1.2 MB)

Complaints handling tracker 2019: respondent level data (CSV, 6.8 MB)

Complaints handling tracker 2019: respondent level data map (CSV, 127.2 KB)

April

Official statistics Date publishedContentData
Internet users' experience of harm online 30 April 2020 The set of data tables containing the results from the surveys used to interview adults and children who use the internet about their concerns about and reported experiences of online harms.  
Technology Tracker 2020 30 April 2020 Ofcom Technology Tracker data tables  
Telecoms and Pay TV Complaints Publication Q4 2019 30 April 2020 Data showing Ofcom complaint volumes per 100,000 subscribers  
Telecommunications data revenues, volumes and market share update Q4 2019 30 April 2020 Telecommunications data revenues, volumes and market share  

May

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey) May 2020 This set of data tables provides information on consumer’s experience of nuisance calls Note: this publication is delayed due to the current suspension in fieldwork. When a new publication date has been arranged we will update this page.
Television and On-Demand Access Services: Data reporting provision of access services for the full calendar year 2019 May 2020 Compliance with subtitling, audio description and signing quotas  
Fixed-line broadband performance reports May 2020 Fixed broadband speeds. Data collected on actual broadband speeds received by a sample of consumers who have had speed monitoring equipment installed in their homes.  

June

Official statistics Date publishedContentData
News consumption in the UKJune 2020Research into news consumption across television, radio, print and online.
Ofcom has reviewed the News Survey this year in order to ensure that it remains fit for purpose.
Note: this has been delayed from May due to additional quality checks required due to ending fieldwork early due to COVID19. Any sample differences found will be noted in a methodology note.
News consumption in the UK - Kids survey June 2020 Research into news consumption across television, radio, print and online amongst children aged 12-15.  
BBC Performance Tracker 2019/20 June 2020

The BBC performance tracker provides Ofcom with an evidence base to assess audience opinions on the BBC’s performance against its delivery of four public purposes. The data tables contain the results from fieldwork period April 2019 to March 2020.

Note: We are proposing to make some changes to this year’s questionnaire, including removing some questions and changing the wording of some others. For full details please see the notification of changes (PDF, 380.5 KB). If you have any comments on these changes please email market.research@ofcom.org.uk by 14 April 2020.

Note: this publication is delayed due to the current suspension in fieldwork. When a new publication date has been arranged we will update this page.

July

Official statistics Date publishedContentData
Children's and Parent's Media Literacy Tables July 2020 Media literacy children and parents’ surveys: access, use and understanding of internet, television, mobile and other platforms among children aged 3-15 and their parents. Note: this publication is delayed due to the current suspension in fieldwork. When a new publication date has been arranged we will update this page.
Telecoms data (within the Communications Market Report) July 2020 Data showing annual revenues, volumes and subscribers for the telecoms sector in the UK. Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Number of hours broadcast by public television broadcasters (within the Communications Market Report) July 2020 Data showing number of hours broadcast by PSB channels Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Commercial radio revenues (within the Communications Market Report) July 2020 Data showing revenues for the commercial radio sector in the UK Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Community radio revenues and expenses (with the Communications Market Report) July 2020 Data showing revenues for the community radio sector in the UK. Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Number of commercial radio services broadcasting (within the Communications Market Report) July 2020 Data showing number of commercial radio services Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Commercial broadcast television revenues and spend (within the Communications Market Report) July 2020 Data showing revenues for the commercial TV sector in the UK Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Number of hours broadcast by the multi-channel sector (within the Communications Market Report) July 2020 Data showing Number of hours broadcast by the multi channel sector Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Telecoms and Pay TV Complaints Publication Q1 2020 July 2020 Data showing Ofcom complaint volumes per 100,000 subscribers Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Telecommunications data revenues, volumes and market share update Q1 2020 July 2020 Telecommunications data revenues, volumes and market share Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
List of channels required to provide access services in 2021 July 2020 List of television channels licensed by Ofcom required to provide access services in the UK and other EU Member States. Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.

August

Official statistics Date publishedContentData
Public Service Broadcasting Network Compliance Report August 2020 Compliance with a range of quotas including originations, independent productions, news, current affairs, made out of London productions and regional output Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Made out of London Register: description of TV programmes produced outside London August 2020 A list of the programmes produced by the PSBs outside of the M25, and criteria against which each programme qualifies as Made Outside London Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Residential Postal Tracker Q3 2019 - Q2 2020 August 2020 Dataset of the residential postal tracking survey conducted, providing data on residential consumers' use of post and attitudes to postal services  
Business Postal Tracker Q3 2019 to Q2 2020 August 2020 Dataset of the postal tracking survey of UK SMEs conducted. The survey provides data on post usage in terms of volumes sent, received, amount spent, postal products and services used an attitudes to postal services.  

September

Official statistics Date publishedContentData
Nuisance calls tracker (Consumer issues survey) September 2020 This set of data tables provides information on consumer’s experience of nuisance calls  
Disabled consumers' access and use of communications services and devices 2020 September 2020 Data which tracks and provides insights into the levels of access and use of communications services and devices among disabled consumers Note: this publication is delayed due to the current suspension in fieldwork. When a new publication date has been arranged we will update this page.
Post volumes and revenues (within the Communications Market Report) September 2020 Data relating to letters and parcels volumes and revenues. Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.

October

Official statistics Date publishedContentData
Switching Tracker October 2020 This is data from a survey monitoring consumer supplier switching and engagement in the communications market Note: this publication is delayed due to the current suspension in fieldwork. When a new publication date has been arranged we will update this page.
Television and on-demand access services: Report for the first six months of 2020 October 2020 Compliance with subtitling, audio description and signing quotas Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Telecoms and Pay TV Complaints Publication Q2 2020 October 2020 Data showing Ofcom complaint volumes per 100,000 subscribers Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.
Telecommunications data revenues, volumes and market share update Q2 2020 October 2020 Telecommunications data revenues, volumes and market share Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.

November

Official statistics Date publishedContentData
Pricing trends for communication services in the UK November 2020 Report outlining trends in the pricing of residential communications services and the implications of these for consumers and Ofcom's policy considerations  
Annual Monitoring Report - Post volumes and revenues November 2020 Data relating to letters and parcels volumes and revenues. Note: this publication is delayed due to the current suspension in data collection. When a new publication date has been arranged we will update this page.

December

Official statistics Date publishedContentData
Adults Media Literacy Tracker 2020 December 2020 Media literacy - adults' survey: access, use and understanding of internet, television, mobile and other platforms among the 16+ adult population of the UK