Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
Published: 6 March 2024
Last updated: 4 November 2026
The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.
Published: 14 November 2023
Last updated: 15 October 2026
Some broadband companies charge you to continue using your email address when you switch away from them.
Published: 7 September 2026
Last updated: 12 October 2026
We want to help parents navigate the ever-changing world of online video games and have set out some simple steps you can take for greater peace of mind while your child plays online.
Published: 9 October 2026
Download the pack and accompanying graphics to help us spread the word about Power Up Parents - whether that’s through social media, newsletters, or any wider parent and carer channels.
Published: 5 October 2026
A deal has today been announced for BT Group to acquire TalkTalk Group.
Published: 2 October 2026
Scam phone calls used by criminals can take a number of forms – currently, two common ones involve an automated voice claiming to have a job offer for you, or an unknown number calling you for a few moments before hanging up.
Last updated: 2 October 2026
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services and can potentially get discounts and save money on their bills.
Published: 26 October 2023
Last updated: 21 September 2026
If you, or someone you know, have been affected by illegal, harmful or upsetting content online, please contact a support service to find information and get help.
Ofcom is the regulator for online safety in the UK. Our job is to make sure that online services protect their users.
Published: 13 February 2026
Last updated: 15 September 2026
Advice on what to do if your broadband or landline provider ceases trading
Published: 28 October 2020
Last updated: 2 September 2026
This guide shows you how to find information to help keep children safe online when using a mobile phone
Last updated: 27 August 2026
This guide will show you how to find information to help keep children safe online, including on games consoles, tablets and other smart devices.
Published: 8 August 2023
Last updated: 26 August 2026
Reliable phone and broadband services are important for everyone.
Published: 7 February 2024
Landlines are moving to digital technology, often called digital landlines. This is to help make sure you continue to have a reliable home phone service.
Published: 26 September 2014
Text relay helps people with a hearing or speech difficulty make and receive phone calls. Your phone provider must give you access to an approved text relay service.
Published: 25 August 2026
Choosing the right mobile package can save you money. Follow these three steps to help choose the best deal for your needs.
Published: 13 October 2023
Last updated: 25 August 2026
Is your broadband or Wi-Fi slow, unreliable or has it stopped altogether? Here’s how to put it right, starting with the quickest, cheapest fixes.
Published: 19 July 2023
You could get faster, cheaper broadband than your current deal. This guide will help you find out if you’re getting the best package for your needs.
Published: 1 October 2016
This guide explains how to switch your mobile phone service to a new provider using Text to Switch. You can do this by sending a simple text message.
Published: 4 August 2010
This guide explains what you need to do if you want to switch your broadband to a new provider, using One Touch Switch.
Published: 27 February 2017
This guide explains what you need to do if you want to switch your landline to a new provider, using One Touch Switch.
Published: 1 July 2026
Last updated: 24 August 2026
Here are some simple ways to save money on your phone, broadband and pay-TV services.
Published: 15 July 2026
If you think you’ve received a scam call, text or message, the most important thing is not to engage with it. Don’t reply, click any links, press any buttons or share personal or financial details.
Published: 13 August 2021
Switching your mobile, broadband or landline provider is simple. For mobile, you can switch with a free text. For broadband and landline, your new provider can arrange the switch for you using One Touch Switch.
Published: 8 March 2024
Last updated: 6 August 2026
You can use this page to see which ADR scheme your provider belongs to.
Last updated: 22 July 2026
Scammers are increasingly sophisticated, and anyone can be a target But there are steps you can take to significantly reduce your risk. This page covers what to do in the moment, how to set up longer-term protections, and how to help others stay safe.
Published: 12 March 2024
Last updated: 20 July 2026
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Showing 1 - 27 of 104
