Ofcom is the regulator for the communications services that we use and rely on each day.
As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone
Ofcom wants to understand how adults and children in the UK use media.
Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.
Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.
Ofcom's job is to make sure there is a universal postal service.
You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.
We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
How to make the most of communications services as a small business.
How to make the most of the services you use, and deal with problems.
Proposals we are consulting on and decisions we've made.
How we make sure companies follow our rules, to protect customers and promote competition.
Rules, guidance and other information for the industries we regulate.
If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.
Our latest news, features, views and information about our work.
Evidence we gather to inform our work as a regulator.
We want every home and business in the UK to have access to a decent, affordable broadband connection.
Communications services are important for all customers, including disabled people.
We want customers to get a fair deal for the services they use. That means your provider only charging you the right amount.
We want people and businesses to get online wherever they need to, wherever they are.
Making landline calls is still important to some people in the UK, but the technology we use to make them is changing.
Mobile phones (or smartphones) are an essential part of daily life for most people in the UK.
Phone boxes continue to provide an essential service in some parts of the UK. Here you’ll find information about how we protect them.
Information about telephone numbers in the UK, including area codes and call costs.
Lots of people are concerned about rising living costs and are looking at ways they can save money on the services they use every day.
Sometimes we receive phone calls, messages and emails from scammers. These are criminal acts, usually aimed at encouraging you to hand over money, or your personal or financial information.
We want everyone to get the best from their phones and broadband. As well as helping you to make informed decisions, we regularly look at how well phone, broadband and landline companies deliver for their customers.
It's never been simpler to switch. You can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up.
Information about the UK's communications infrastructure, including the fixed broadband and mobile networks.
Sometimes we receive phone calls and messages that we don't want. They might be sales or marketing calls, silent calls, or calls and messages from scammers.
Phone and broadband providers should offer good customer care, especially to people in vulnerable circumstances.
Unexpected charge on your phone bill? Use our service checker to find out who to contact about it.
If you, or someone you know, are suffering domestic abuse, harassment or violence, it’s important to think about the security and accessibility of your telecoms services and the costs relating to them.
Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account? As with any other purchase, you will likely want to make sure you’re fully aware of your spending.
In June 2022, Ofcom rules came into force, which enabled deaf BSL users to contact the emergency services by making a video call. In this report, we examine the impact of the emergency video relay regulation on deaf BSL users.
List of postcodes containing premises where international roaming SIMs are predicted to lose 2G indoor coverage once Virgin Media O2 (O2) restricts inbound roaming on its 2G network, as O2 is the only MNO providing 2G coverage at these locations.
