Who runs Oftel
What are Oftel's functions
Who should I contact at Oftel?
The Office of Telecommunications (Oftel) is the regulator for the
UK telecommunications industry.
Oftel was set
up under the Telecommunications Act 1984.
Our goal is
to make sure you receive the best quality, choice and value for
money for all your telephone services.
Oftel's head is the Director General of Telecommunications. The
current Director General is David Edmonds.
We have three
directorates - Regulatory Policy, Compliance and Business Support.
Directorate is responsible for developing policies on telecommunications.
makes sure phone companies meet their obligations under telecoms
and competition laws and regulations.
Directorate supports the entire organisation.
here to view our Organisational Chart
You will find
further information about Oftel's work in our Management
are Oftel's functions?
Under the Telecommunications Act 1984, the Director General has
a number of duties, which include the following.
the interests of consumers.
and promoting effective competition.
- Making sure
that telecommunications services are provided in the UK to meet
all reasonable demands, including:
in rural areas.
should I contact at Oftel?
We have two main points of contact - the Research and Information Unit (RIU) and the Consumer
Representation Section (CRS).
RIU is the contact
point for selling copies of licences and priced publications, distributing
free publications, public register enquiries and general enquiries.
RIU hold include consultation documents, statements and our annual
The public register
includes all telecommunications licences, any amendments to licences
issued under the Telecommunications Act 1984 and a complete public
record of all consultation responses we have received.
hold all licence records, the Department of Trade and Industry actually
issues all the telecoms licences that phone companies need to be
able to offer services in the UK.
any complaint or enquiry - whether by phone, letter, fax or e-mail
- relating to telecommunications services supplied in the UK. However,
we will only be able to help you if you have already tried to sort
the issue out with your phone company.
We aim to help
both sides to reach a solution to their problems. However, we can't
always impose a solution.
more information on how to make a complaint please click here
Director General of Oftel
Director of Operations
Director of Compliance
Director of Business Support