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Research, data and reports relating to postal services in the UK.
The affordability of universal postal services
Review of postal services users' needs
Progress we have made in creating a bottom-up cost model of Royal Mail’s network
A list of Ofcom's policies and guidelines.
14 January 2021
Why and how Ofcom carries out its research and data collection programme.
This section covers research into usability of devices and services, and accessibility, particularly in relation to older people and those with disabilities.