|Investigation into||giffgaff Limited (giffgaff)|
|Case opened||17 September 2018|
|Case closed||30 July 2019|
This investigation examined whether giffgaff complied with its obligations under General Condition 11 requiring Communications Providers (“CPs”) to accurately bill consumers for their use of communication services. We found that giffgaff contravened GC 11.1 as a result of a billing error that meant customers received inaccurate bills and were overcharged.
|Relevant legal provision(s)||
GC11.1 of the General Conditions
Ofcom has today published non-confidential versions of the confirmation decisions issued to giffgaff on 30 July 2019:
Maria Constantinou (email: firstname.lastname@example.org)