Investigation into Post Office Limited’s charges for telephone calls using relay services

19 February 2020


Investigation into Post Office Limited (Post Office)
Case opened 14 March 2019
Case closed 14 January 2020

This investigation is examining whether Post Office has complied with its charging obligations in relation to telephone calls using relay services.

Relevant legal provision(s)

General Condition C5.9 and previous General Condition 15.3

Ofcom has today published a non-confidential version of the confirmation decision issued to Post Office on 13 January 2020:

Non-confidential Confirmation Decision served on Post Office Limited (PDF, 585.6 KB)

Case leader

Tom Cherry (email:

Case reference CW/01237/02/19