Investigation into Met Technologies and Guaranteed Telecom’s compliance with slamming rules

20 November 2019

Open

Investigation into Met Technologies and Guaranteed Telecom’s compliance with slamming rules
Case opened 20 November 2019
Summary

This investigation is examining whether Met Technologies Limited and Guaranteed Telecom Limited have complied with their obligations under General Condition (‘GC’) C7, in particular C7.3(a) by ensuring that they do not engage in slamming.

Relevant legal provision(s)

General Condition (GC) C7

We have opened an investigation into whether Met Technologies Limited (company no. 08127967), also trading as Met Plus Telecom and Millenium Talk, and Guaranteed Telecom Limited (company no.08962266), also trading as Zoom Telecom, complied with their obligations under General Condition (‘GC’) C7.

Specifically, this investigation is examining whether these companies have engaged in slamming by placing transfer orders, including repeat transfer orders, for switching customers’ communication services without their express knowledge and/or consent.

We will provide an update in due course.


Case leader

Maria Constantinou (email: maria.constantinou@ofcom.org.uk)

Case reference CW/01250/11/19