Open cases

This page lists all of the enforcement cases that Ofcom is currently considering.

If you have any comments or questions about the cases listed here, please address them to the relevant case leader in the first instance. The case leader's contact details are at the bottom of the case page.

Investigation into Vonage's compliance with emergency calls access rules
Opened on 19 March 2024

Investigation into MintStars Ltd compliance with rules to protect children from restricted material
Opened on 27 February 2024

Enforcement programme into phone and text scams
Opened on 1 February 2024

Investigation into TikTok's compliance with a statutory information request
Opened on 14 December 2023

Investigation into Virgin Media’s compliance with rules relating to vulnerable consumers and access to emergency organisations
Opened on 12 December 2023

Investigation into My Media World Ltd's compliance with rules to protect people from harmful video material
Opened on 9 November 2023

Investigation into Virgin Media's compliance with contract termination and complaints handling rules
Opened on 13 July 2023

Investigation into BT following 999 emergency call service outage on 25 June 2023
Opened on 28 June 2023

Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Opened on 3 April 2023

Investigation into BT’s provision of contract information and a contract summary
Opened on 23 January 2023

Enforcement programme into age assurance measures on UK-established, adult video-sharing platforms
Opened on 10 January 2023

Monitoring of compliance with the new governance arrangements relating to Openreach
Opened on 13 July 2017