Open Cases

Investigation into BT’s use of the Deemed Consent Mechanism in relation to the provision of Ethernet Services

CW/01170/11/15

Own initiative investigation into British Telecommunications plc concerning compliance with quality of service requirements relating to the provision of wholesale Ethernet services

CW/01196/05/17

Own-initiative monitoring and enforcement programme into compliance with mobile termination rate (MTR) caps

CW/01193/04/17

Own-initiative investigation: Monitoring and enforcement of principles to reduce harm caused to consumers by silent and abandoned calls

CW/00905/06/06

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own-initiative investigation into KCOM Group concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

CW/01176/02/16

Own-initiative investigation into Three concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

CW/01190/11/16

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

CW/01189/10/16

Own-initiative investigation into Sky’s compliance with rules about cancellation and termination arrangements

CW/01163/08/15

Own-initiative Enforcement Programme: Communications Providers’ compliance with General Condition 17.13 regarding annual geographic number charges

CW/01152/02/15

Own initiative enforcement programme into compliance with General Condition 4 (Emergency Call Numbers)

CW/00996/08/08

Complaint from Whistl UK Limited in relation to the prices, terms and conditions on which Royal Mail plc is offering to provide access to certain letter delivery services.

CW/01122/01/14

Complaint from Whistl UK Limited in relation to the prices, terms and conditions on which Royal Mail plc is offering to provide access to certain letter delivery services.

CW/01122/01/14

Investigation into BT’s use of the Deemed Consent Mechanism in relation to the provision of Ethernet Services

CW/01170/11/15

Own initiative investigation into British Telecommunications plc concerning compliance with quality of service requirements relating to the provision of wholesale Ethernet services

CW/01196/05/17

Own-initiative monitoring and enforcement programme into compliance with mobile termination rate (MTR) caps

CW/01193/04/17

Own-initiative investigation: Monitoring and enforcement of principles to reduce harm caused to consumers by silent and abandoned calls

CW/00905/06/06

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own-initiative investigation into KCOM Group concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

CW/01176/02/16

Own-initiative investigation into Three concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

CW/01190/11/16

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

CW/01189/10/16

Own-initiative investigation into Sky’s compliance with rules about cancellation and termination arrangements

CW/01163/08/15

Own-initiative Enforcement Programme: Communications Providers’ compliance with General Condition 17.13 regarding annual geographic number charges

CW/01152/02/15

Own initiative enforcement programme into compliance with General Condition 4 (Emergency Call Numbers)

CW/00996/08/08

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own initiative investigation into British Telecommunications Plc (“BT”) concerning compliance with its cost-orientation obligations under General Condition 18.5

CW/01172/11/15

Ofcom own initiative enforcement programme into wholesale mobile call termination rates

CW/ 01115/11/13

There are currently no  open disputes.