Open Cases - Ofcom

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This section lists the cases that Ofcom is currently considering.

Comments and questions regarding all cases outlined are invited and should be addressed to the relevant Case Leader in the first instance, contact details are at the bottom of each case.

All open cases

Own-initiative investigation into Virgin Media concerning compliance with GC9.3 and the Consumer Rights Act 2015 - early termination charges

CW/01198/06/17

Own-initiative investigation into Barritec’s compliance with GC17 and the National Telephone Numbering Plan

CW/01202/07/17

Own-initiative investigation into Barritel’s compliance with GC17 and the National Telephone Numbering Plan

CW/01203/08/17

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

CW/01189/10/16

Investigation into GW Telecom Limited (“Gateway”) concerning its compliance with its obligations relating to number portability

CW/01195/05/17

Own-initiative monitoring and enforcement programme into early termination charges

CW/01199/06/17

Investigation into BT’s use of the Deemed Consent Mechanism in relation to the provision of Ethernet Services

CW/01170/11/15

Own-initiative investigation: Monitoring and enforcement of principles to reduce harm caused to consumers by silent and abandoned calls

CW/00905/06/06

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own-initiative Enforcement Programme: Communications Providers’ compliance with General Condition 17.13 regarding annual geographic number charges

CW/01152/02/15

Own initiative enforcement programme into compliance with General Condition 4 (Emergency Call Numbers)

CW/00996/08/08

Complaint from Whistl UK Limited in relation to the prices, terms and conditions on which Royal Mail plc is offering to provide access to certain letter delivery services.

CW/01122/01/14

Open Competition Act cases

Open complaints

Own-initiative investigation into Virgin Media concerning compliance with GC9.3 and the Consumer Rights Act 2015 - early termination charges

CW/01198/06/17

Own-initiative investigation into Barritec’s compliance with GC17 and the National Telephone Numbering Plan

CW/01202/07/17

Own-initiative investigation into Barritel’s compliance with GC17 and the National Telephone Numbering Plan

CW/01203/08/17

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

CW/01189/10/16

Investigation into GW Telecom Limited (“Gateway”) concerning its compliance with its obligations relating to number portability

CW/01195/05/17

Own-initiative monitoring and enforcement programme into early termination charges

CW/01199/06/17

Own initiative investigation into Ecotel Networks (Ireland) Ltd concerning compliance with General Condition 14.5 – Dispute resolution schemes

CW/01194/04/17

Investigation into BT’s use of the Deemed Consent Mechanism in relation to the provision of Ethernet Services

CW/01170/11/15

Own-initiative investigation: Monitoring and enforcement of principles to reduce harm caused to consumers by silent and abandoned calls

CW/00905/06/06

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own-initiative Enforcement Programme: Communications Providers’ compliance with General Condition 17.13 regarding annual geographic number charges

CW/01152/02/15

Own initiative enforcement programme into compliance with General Condition 4 (Emergency Call Numbers)

CW/00996/08/08

Own-initiative Monitoring and Enforcement Programme: General Condition 14 regarding Complaints Handling

CW/01101/02/13

Own initiative investigation into British Telecommunications Plc (“BT”) concerning compliance with its cost-orientation obligations under General Condition 18.5

CW/01172/11/15

Ofcom own initiative enforcement programme into wholesale mobile call termination rates

CW/ 01115/11/13

Open disputes