Open cases

This section lists the cases that Ofcom is currently considering.

Comments and questions regarding all cases outlined are invited and should be addressed to the relevant Case Leader in the first instance, contact details are at the bottom of each case.

All open cases

Monitoring of compliance with the new governance arrangements relating to Openreach

CW/01206/09/17

Enforcement programme into compliance with obligations relating to emergency call access and resilience

CW/00996/08/08

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

CW/01231/09/18

Investigation into EE’s compliance with Section 135 and 136 information requests

CW/01232/09/18

Investigation into Cloud M’s provision of number portability

CW/01211/01/18

Investigation into giffgaff about its compliance with metering and billing requirements

CW/01230/09/18

Competition Act investigation regarding business parcel delivery services

CW/01222/07/18

Enforcement programme into Internet Service Providers traffic management practices

CW/01210/12/17

Enforcement programme into early termination charges

CW/01199/06/17

Investigation into Lycamobile’s compliance with the mobile roaming regulations

CW/01207/09/17

Investigation into Royal Mail’s quality of service performance

CW/01221/05/18

Investigation into Virgin Media’s early termination charges

CW/01198/06/17

Investigation into EE’s early termination charges

CW/01217/03/18

Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

CW/01216/03/18

Enforcement programme into complaints handling

CW/01101/02/13

Enforcement programme into silent and abandoned calls

CW/00905/06/06

Enforcement programme into compliance with annual geographic number charges

CW/01152/02/15

Open Competition Act cases

Open complaints