Open cases

This section lists the cases that Ofcom is currently considering.

Comments and questions regarding all cases outlined are invited and should be addressed to the relevant Case Leader in the first instance, contact details are at the bottom of each case.

All open cases

Investigation into EE's compliance with the 118 price cap

CW/01242/05/19

Investigation into BT Group's compliance with an information request

CW/01239/03/19

Investigation into Royal Mail’s compliance with the safeguard price control placed on second class letters

CW/01245/05/19

Investigation into Royal Mail's quality of service performance in 2018/19

CW/01244/05/19

Investigation into BT's conduct during the tender of the NIPSSN contract

CW/01240/04/19

Investigation into Post Office Limited’s charges for telephone calls using relay services

CW/01237/02/19

Investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003

CW/01235/12/18

Investigation into Onestream’s compliance with mis-selling and slamming rules

CW/01234/11/18

Enforcement programme into early termination charges

CW/01199/06/17

Monitoring of compliance with the new governance arrangements relating to Openreach

CW/01206/09/17

Investigation into giffgaff about its compliance with metering and billing requirements

CW/01230/09/18

Competition Act investigation regarding business parcel delivery services

CW/01222/07/18

Enforcement programme into Internet Service Providers traffic management practices

CW/01210/12/17

Enforcement programme into complaints handling

CW/01101/02/13

Enforcement programme into silent and abandoned calls

CW/00905/06/06

Enforcement programme into compliance with annual geographic number charges

CW/01152/02/15

Open Competition Act cases

Open complaints

Monitoring of compliance with the new governance arrangements relating to Openreach

CW/01206/09/17

Enforcement programme into compliance with obligations relating to emergency call access and resilience

CW/00996/08/08

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

CW/01231/09/18

Investigation into EE’s compliance with Section 135 and 136 information requests

CW/01232/09/18

Investigation into giffgaff about its compliance with metering and billing requireme

CW/01230/09/18

Enforcement programme into Internet Service Providers traffic management practices

CW/01210/12/17

Enforcement programme into early termination charges

CW/01199/06/17

Investigation into Lycamobile’s compliance with the mobile roaming regulations

CW/01207/09/17

Investigation into Royal Mail’s quality of service performance

CW/01221/05/18