Review of relay services - further consultation

  • Start: 30 May 2012
  • Status: Closed
  • End: 13 July 2012

This Statement presents our decision to amend General Condition 15 in order to require communications providers (both fixed and mobile) to provide access for their customers to an improved relay service, which we have called Next Generation Text Relay (NGTR). We are also revoking Universal Service Condition 4, which requires BT to fund a text relay service and provide wholesale access to users of other communications providers.

Main documents

Supporting documents

Supporting documents

Supporting documents

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Responder name Type
ACE_annex1.pdf (PDF File, 2.2 MB) Individual
ACE_annex_2.pdf (PDF File, 3.6 MB) Individual
Action_on_Hearing_Loss_non_1.pdf (PDF File, 44.5 KB) Individual
BT.pdf (PDF File, 1.5 MB) Individual
CWW.pdf (PDF File, 109.6 KB) Individual
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