Data protection

24 June 2010

Ofcom ('the Office of Communications') is a Data Controller under the Data Protection Act 1998 ('the Act'). The information on this page confirms Ofcom's commitment to protect your privacy and to process your personal information in a manner which meets the requirements of the Act. You can also find out how to request the information we hold about you.

Accessing your personal information

You can ask for a copy of your personal information (for which we charge a £10 fee), and to have any inaccuracies in your information corrected. 

Request form PDF, 58.8 KB

Request form RTF, 1.7 MB

Request form - Law enforcement agencies PDF, 45.1 KB

Request form - Law enforcement agencies RTF, 1.7 MB

Request form - Law enforcement agencies (Marine division) PDF, 49.0 KB

Request form - Law enforcement agencies (Marine division) RTF, 1.7 MB

Complaints about how we process your personal information

Complaints should be addressed to: The Secretary to the Corporation, Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Fax: 020 7783 4033. Email:

What information we collect

The information we collect may include:

  • Name and job title
  • Contact information
  • Age, disability status, ethnicity, gender and nationality
  • Occupation and company details
  • Other information relevant to:
    • Furthering the interests of citizens in relation to communications matters;
    • Furthering the interests of consumers in relevant markets;
    • Promoting competition; and
    • Other statutory functions.
  • Other information relevant to our HR function

How we use the information

Ofcom may use this information for the following reasons:

  • To carry out our statutory functions
  • Licensing and registration
  • Complaints and dispute handling
  • Investigations
  • Research
  • Improve our services
  • Send information to you which we think may be of interest to you
  • Staff administration, including HR functions
  • To pass your details to accountants, consultants and other professionals for the purpose of obtaining professional advice and complying with Ofcom's contractual obligations
  • To comply with our legal and regulatory obligations

Retention of personal information

We will not keep your personal information for longer than is necessary for our purposes.