Ofcom ('the Office of Communications') is a Data Controller under the Data Protection Act 1998 ('the Act'). The information on this page confirms Ofcom's commitment to protect your privacy and to process your personal information in a manner which meets the requirements of the Act. You can also find out how to request the information we hold about you.
You can ask for a copy of your personal information (for which we charge a £10 fee), and to have any inaccuracies in your information corrected.
Complaints should be addressed to: The Secretary to the Corporation, Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Fax: 020 7783 4033. Email: email@example.com
The information we collect may include:
Ofcom may use this information for the following reasons:
We will not keep your personal information for longer than is necessary for our purposes.
We may monitor or record any communication between you and Ofcom for quality control and training purposes.
Ofcom has appropriate technical and organisational measures in place to prevent the unauthorised or unlawful processing of your personal information, and accidental loss or destruction of, or damage to, your personal information.
Our website contains links to other sites, mainly those of government departments, but also to those of third parties. Ofcom is not responsible for the data protection and privacy practices within any of these other sites. We encourage you to be aware of this when you leave our site and to read the data protection and privacy statements on other websites you visit which collect personally identifiable information. This statement applies solely to our website.
If you have any questions about this statement, please contact: Information Requests Ofcom Riverside House 2a Southwark Bridge Road London SE1 9HA Fax: 020 7981 3333 Email: firstname.lastname@example.org This statement may change from time to time. You should therefore review it regularly.
In order to respect your privacy, we process your personal data in accordance with the data protection principles, namely:,
Published by the Information Commissioner's Office May 2006
The Office of Communications ("Ofcom") and the Information Commissioner's Office ("ICO") agree that it would be helpful to adopt a Letter of Understanding ("Letter") to set out a basis for future collaboration between Ofcom and ICO in areas where we may share a common enforcement responsibility. The purpose of this Letter is to enable both organisations to use our resources most effectively, strengthen mutual cooperation and adopt recognised good regulatory practice. At present, the areas where we share enforcement responsibility are primarily those covered by the Privacy and Electronic Communications (EC Directive) Regulations 2003 (the "Regulations"), which include the use of automated calling systems, the transmission of recorded messages that contain direct marketing material, and compliance with the Telephone Preference Service and other similar services(-1-). The commitments in this Letter are not intended to be binding, but serve to signal those actions we intend to take to improve cooperation between us. Ofcom and ICO acknowledge that both organisations have statutory duties to disclose, and not to disclose, information under certain circumstances (including under the Data Protection Act 1998) and that if there is a conflict between those obligations and commitments made in this Letter, the agency shall comply with its statutory obligations.
Ofcom and ICO have discrete and concurrent powers to enforce in these areas:
Powers under the Enterprise Act allow enforcement action to be exercised retrospectively, to prevent the repetition of the non-compliant behaviour after it has ceased, although these powers may only be exercised through the courts. Ofcom's powers in relation to persistent misuse enable Ofcom to take action to bring persistent misuse to an end, remedy the consequences of persistent misuse and to impose a financial penalty on the persistent misuser, up to a maximum set by the Secretary of State (currently £50,000).
Ofcom and ICO will decide which organisation is best placed to investigate issues of suspected non-compliance applying the following non-exhaustive principles:
Bearing in mind the importance of transparency in decision-making:
Given that effective enforcement benefits from effective information-sharing:
Ofcom and ICO intend to review the arrangements set out in this Letter at appropriate intervals, with a view to improving cooperation and identifying further areas where coordinated action could further the interests of UK citizens and consumers.
1.- The Telephone Preference Service ("TPS") enables consumers to nominate that they do not wish to receive unsolicited marketing calls. For details on the TPS and other similar services, see www.tpsonline.org.uk.
2.- A "designated enforcer" is a person who has been so designated by the Secretary of State under section 213 of the Enterprise Act.