Investigation into BT's compliance with its obligations as a broadband universal service provider

15 October 2020


Investigation into British Telecommunications plc (BT)
Case opened 15 October 2020

This investigation will consider whether BT is complying with its obligations to provide a broadband universal service in accordance with the regulatory conditions imposed on 6 June 2019.

Relevant legal provision(s)

Universal Service Conditions for BT

We have obtained further information from BT which we are considering. We expect to make a provisional decision by the end of May.

Case leader

Sophie Mackie (email:

Case reference CW/01256/10/20