Investigation into BT's compliance with its obligations as a broadband universal service provider

15 October 2020


Investigation into British Telecommunications plc (BT)
Case opened 15 October 2020

This investigation will consider whether BT is complying with its obligations to provide a broadband universal service in accordance with the regulatory conditions imposed on 6 June 2019.

Relevant legal provision(s)

Universal Service Conditions for BT

Having completed our initial information gathering process, Ofcom has decided to proceed to the provisional decision phase of our investigation. We are gathering additional evidence and expect to provide an update by the end of March.

Case leader

Sophie Mackie (email:

Case reference CW/01256/10/20