Internet users’ experience of harm online

This research was commissioned by Ofcom. The Information Commissioner’s Office provided advice on the research design and analysis.

The main objective of the research was to quantify concerns about, and reported experience of, online harm in four key categories:

The research also explored knowledge and opinions of the current level of regulation that applies to broadcast and online environments.

Summary of key findings

79% of UK adult internet users have concern(s) about aspects of going online
- 66% are concerned about content that people view, read or listen to online
- 58% are concerned about data/privacy
- 55% are concerned about interactions with other users
- 54% are concerned about hacking/security
45% of UK adult internet users indicated that they have experienced some form of online harm
21% of UK adult internet users have taken action to report harmful content
The broadcast and online regulatory framework is not well understood by a significant proportion of the public
Views are split on whether current regulations are sufficient, or whether more is required. Few believe regulation should be reduced