Internet users’ concerns about and experience of potential online harms

24 June 2020

This research was commissioned by Ofcom. The Information Commissioner’s Office provided advice on the research design and analysis.

The main objective of the research was to quantify concerns about, and reported experience of, online harm in four key categories:

  • Content that people view, read or listen to online
  • Interactions with other users
  • Data/privacy
  • Hacking/security

The research also explored knowledge and opinions of the current level of regulation that applies to broadcast and online environments.

Internet users’ concerns about and experience of potential online harms – 2020 chart pack (PDF, 6.9 MB)

Internet users’ concerns about and experience of potential online harms – accessible version of 2020 chart pack (PDF, 698.9 KB)

Internet users’ concerns about and experience of potential online harms – adults’ data tables (XLSX, 13.8 MB)

Internet users’ concerns about and experience of potential online harms – 12-15 year olds data tables (XLSX, 8.9 MB)

Previous research