Ofcom is tasked with holding the BBC to account in relation to its output and services, using the range of regulatory tools at our disposal.
These tools include:
- setting enforceable regulatory conditions on the BBC’s UK public services through the BBC’s operating licence;
- a new performance measurement framework to assess compliance with the regulatory conditions and examine the BBC’s wider performance;
- an annual report on these performance measures and the BBC’s compliance with the regulatory conditions; and
- at least two in-depth reviews of the BBC’s performance during the Charter period. We can also conduct ad hoc reviews, where we feel appropriate.
Letter from Kevin Bakhurst, Content Media Policy Group Director, Ofcom, to David Jordan, Director, Editorial Policy and Standards, BBC (PDF, 237.4 KB)
Determinations by Ofcom in relation to BBC complaints handling (PDF, 230.7 KB)
Letter from Kevin Bakhurst, Content Media Policy Group Director, Ofcom, to Fraser Steel, Head of Editorial Complaints, BBC (PDF, 462.6 KB)
Determinations by Ofcom in relation to BBC non-editorial complaints handling (PDF, 700.7 KB)
These documents are also available in Welsh.