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    Problems with your home phone or broadband

    Information on how to complain if you're waiting for a new line or a fault to be repaired.

    Featured content

    • Nuisance calls and messages

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    Making a complaint and using ADR schemes

    ADR schemes act as an independent middleman between the service provider and the customer when an initial complaint cannot be resolved. You can use the Ofcom ADR checker to see which provider belongs to which scheme

    In this section

    • Additional charges
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