Problems with your home phone or broadband

Information on how to complain if you're waiting for a new line or a fault to be repaired.

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Nuisance calls and messages

Mobile phone faults

Broadband and landline faults

Power cuts

Power of attorney

Additional charges

Making a complaint and using ADR schemes

ADR schemes act as an independent middleman between the service provider and the customer when an initial complaint cannot be resolved. You can use the Ofcom ADR checker to see which provider belongs to which scheme

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