Advice on how to help identify the cause of faults and report them to your provider.
Problems
Featured content
Nuisance calls and messages
Find out what action you can take to protect yourself against nuisance calls and who you can complain to.
Broadband landline faults
If you’re having problems with your home phone or broadband, this guide explains how you can get them sorted.
Landlines and power cuts
If you have a cordless landline phone, it's unlikely to work in a power cut, even if it's fully charged.
Customer service problems
Customer service is one of the most complained about issues and Ofcom is keen to monitor consumer experience.
Power of attorney
Information aimed at those who need to help a friend or relative manage their communications services.