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Nuisance calls and messages

Find out what action you can take to protect yourself against nuisance calls and who you can complain to.

Mobile phone faults

Advice on how to help identify the cause of faults and report them to your provider.

Broadband landline faults

If you’re having problems with your home phone or broadband, this guide explains how you can get them sorted.

Landlines and power cuts

If you have a cordless landline phone, it's unlikely to work in a power cut, even if it's fully charged.

Customer service problems

Customer service is one of the most complained about issues and Ofcom is keen to monitor consumer experience.

Power of attorney

Information aimed at those who need to help a friend or relative manage their communications services.