Information on how to complain if you're waiting for a new line or a fault to be repaired.
Nuisance calls and messages
Mobile phone faults
Broadband and landline faults
Power cuts
Power of attorney
Additional charges
ADR schemes act as an independent middleman between the service provider and the customer when an initial complaint cannot be resolved. You can use the Ofcom ADR checker to see which provider belongs to which scheme
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20 July 2023
