Contact details for making a complaint

19 December 2013

If you would like to make a complaint about a nuisance call or message, you can do so online. Ofcom's complaints portal will help you find the right organisation to complain to..

If would like to complain by telephone or in writing, the contact details for the key regulators are listed below.

If you would like to complain about live telesales calls, automated marketing calls and spam texts or marketing emails you should contact the Information Commissioner's Office:

Wycliffe House, Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113 (Monday to Friday from 9:00am to 5:00pm)

Tel: 01625 545 745

ICO website

If you would like to complain about abandoned and silent calls you should contact Ofcom at:

Riverside House

2a Southwark Bridge Road

London

SE1 9HA

Helpline: 0300 123 3333 (Monday to Friday from 9:00am to 5:00pm)

Tel: 020 7981 3040

Ofcom website

Phone-paid Services Authority (PSA)

You should contact Phone-paid Services Authority (PSA), if you would like to complain about a premium rate number or service, and have been unable to contact the responsible company or if they have failed to resolve your complaint.

Premium rate services can start with 09, 087, 070 or 118, or can be a 'shortcode' of just 5 or 6 digits. In addition some other digital services or apps are charged to a consumer's mobile phone using premium rate billing.

25th Floor

40 Bank Street

London

E14 5NR

Helpline: 0300 30 300 20 (open 9pm-5pm Monday to Friday, excluding bank holidays)

General Enquiries: 020 7940 7474

PSA website

If you are registered with the TPS and would like to complain about unsolicited live telesales calls you should contact the TPS:

DMA House

70 Margaret Street

London

W1W 8SS

Tel: 0845 070 0707

Website

If you are registered with the FPS and would like to complain about unsolicited faxes or fax in error calls you should contact the FPS:

DMA House

70 Margaret Street

London

W1W 8SS

Tel: 0845 070 0702

Website

Action Fraud is the UK's national fraud reporting centre for fraud and internet crime. You can report fraud using the online reporting service at any time of the day or night.

They also provide help and advice over the phone through the Action Fraud contact centre. You should contact them if you have lost money to telephone or message scam, or if you believe you were targeted by fraudsters.

Tel: 0300 123 2040 (specialist advisors available Monday to Friday between 8am to 9pm Saturday between 9am to 5pmSunday between 9am to 5pm

Textphone: 0300 123 2050.

Website

The Advertising Standards Authority is the UK's independent advertising watchdog responsible for ensuring that ads are legal, decent, honest and truthful. The ASA's rules require advertisers to prepare ads across all media responsibly. You can contact the ASA if you consider an ad is misleading, harmful or offensive.

Mid City Place, 71 High Holborn, London WC1V 6QT

Telephone: 020 7492 2222

Textphone: 020 7242 8159

Website

In the case of an emergency if the caller is making direct threats to you or your family and you believe those threats to be real and immediate, you must call 999 straight away.

If you believe that the threats made are not immediate, then you should call your local police station by dialling 101 from any landline or mobile phone.

Contact details for consumer organisations

The Citizens Advice consumer service provides free confidential advice on consumer issues.

Citizens Advice and Citizens Advice Scotland provide advice to consumers in England, Scotland and Wales.

Telephone: 08454 04 05 06 (Monday to Friday 9.00amto5.00pm)

Welsh-speaking adviser: 08454 04 05 05.

Textphone: Dial 18001 followed by helpline number 08454 04 05 06.

Website

Northern Ireland consumers

Consumerline: 0300 123 6262.

Website

For people in financial difficulty nuisance calls and messages may leave them vulnerable to making financial decisions that worsen their situation. StepChange Debt Charity offers advice and practical solutions for problem debt.

Wade House

Merrion Centre

LS2 8NG

0800 138 1111 (Freephone – including all mobiles. Mon-Fri 8am-8pm; Sat 8am-4pm)

Website

Which? runs campaigns, carries out testing and delivers advice to help consumers make informed decisions and get better value.

They provide their own tips to consumers on how to stop nuisance calls available here.

They also provide advice on call blocking devices, available here.

Download a PDF version of the complete Nuisance Calls and Messages Guide PDF, 1.2 MB