Following an Ofcom review, BT, Sky, TalkTalk, Virgin Media and Zen Internet have agreed to introduce automatic compensation when things go wrong (PDF, 1.6 MB). Specifically, from March 2019, they will give their broadband and landline customers money back when they experience delayed repairs following loss of service, delayed installations and missed appointments. This should also incentivise improved service quality.
From 1 March 2019, signatories to the Residential and Business Broadband Speeds Codes of Practice will be required to provide potential customers with better information on the broadband speeds they are likely to receive, before they commit to a new contract. The new codes also strengthen the right to exit that signatories have to offer customers if their speed falls below a minimum guaranteed level.