If you’ve fallen out of love with your mobile network, now you can end it by text. You could get a better service, and maybe save money too.
We’ve made it quicker and easier to leave your current mobile company. Ofcom rules mean you can switch mobile network by sending a simple, free text message to your current provider.
The ‘text-to-switch’ process gives you more control over how much contact you have with your current provider.
If you want to switch and keep your existing phone number, text ‘PAC’ to 65075 to begin the process.
Your provider will reply by text within a minute. They will send you your switching code, called a ‘PAC’, which will be valid for 30 days. Their reply must also include important information – such as any charges that you have to pay if you’re leaving your contract early; or your credit balance, if you’re a pay-as-you-go customer.
You then give the PAC to your new provider and they must arrange for the switch to be completed within one working day.
The process is designed to be quick and easy, so you could request your PAC while looking for a new deal – for example, while on the phone to a new provider, or in store.
To switch and get a new number, text ‘STAC’ to 75075 to request a ‘service termination authorisation code’. The rest of the process is the same as above. This takes away the hassle of having to talk to your current provider if you simply want to leave them.
If you’re still in contract with your provider, you might have to pay charges to end your contract early. If you’re not sure whether that’s the case, text ‘INFO’ to 85075 to find this out without requesting a switching code.
You can also request your PAC by logging in to your online account via your provider website. When you do this, your provider must provide your PAC within one minute, just as they would if you requested it by text.
Customers who have more than one number linked to their account – for example those with family mobile packages – will need to request their PAC online.
Sometimes, switching can result in paying your old and new providers at the same time.
Ofcom has banned mobile providers from charging for notice periods that run after the switch date.
You will need to give your new provider the PAC or STAC number, so your old and new providers can make sure there is no double payment.