Nuisance calls and messages


Read our nuisance calls guide.

It includes tips on how to stop nuisance calls and details of who to complain to.

Read our nuisance calls guide

You can complain by using the links below.


Silent calls

The phone rang but there was no one on the other end of the line.

Information about silent calls is important to Ofcom.

Although we can’t investigate individual cases, your complaints can lead to investigations and to us taking action.

Complain to Ofcom


Abandoned calls

You were played a message  saying a company had tried to call you but none of its operators were free to take the call.

Complain to Ofcom

Telesales calls

What to do

Contact the organisation calling you and tell them you no don't want to be called. Register with the Telephone Preference Service (TPS).

Visit the TPS website

If the problems continue, complain to the TPS or the Information Commissioner’s Office (ICO).

Visit the ICO website


Recorded marketing message calls

A recorded marketing message was played when you answered the phone

Contact the Information Commissioner’s Office (ICO).

Visit the ICO website

Marketing faxes

A marketing fax has been sent to your fax machine.

Contact the Information Commissioner’s Office (ICO).

Visit the ICO website

Marketing texts

You’ve received a text marketing a particular product or service.

You should contact the Information Commissioner’s Office (ICO).

Visit the ICO website


Abusive calls

Abusive or threatening calls, whether from people you know or from strangers, are a criminal offence.

Call your phone company and ask for their nuisance calls team.

If the caller is making threats to you or your family and you believe those threats to be real, call 999 straightaway.

If you believe that the threats are not immediate, call your local police station on 101.